Team Leader

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Expectations on Role and Responsibilities:

- He/she remains active part of the sales force, with sales & CRM targets, commissions on sales, but taking over responsibilities on some specific tasks

- No direct people management; the Team Leader will manage specific tasks (i.e. CRM calling campaigns, prospect registration and follow-up, action plan on cross-selling, etc...) based on his/her manager’s needs.

- Point of reference for Client Advisors on all store policies and procedures.

- He/she is capable of managing sensitive situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints) when other managers are absent.

- Ensure the appropriate onboarding of new hires.

- Supports Store Manager/Team Manager in allocating duties and responsibilities to Sales Associates and schedule shifts.

- Performs the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations.

A top performer in sales and KPIs:

- Has a proven selling and clienteling skills.

- Top performer in sales and KPIs

- Has a collaborative mindset.

- Has excellent communication and story telling skills.

- Strong knowledge on store operation

- Strong product knowledge to support the team in product maintenance, replenishment, display.

- Is a contributor to the correct operations of the store.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.