Senior Client Advisor

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Job Mission:

Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)

Role & Responsibilities:

Client

- Master and is a role model of the Client Journey

- Is a role mode in creating Customer emotion and desire

- Engage existing and prospect clients as per weekly plan defined by Store Management

- Offer and excellent Valentino Couture Service at all times across all categories

- His/her sales performances and KPIs are above the average of the store – above xxK for flagship and free standing, above xxK for department stores

- Assist Store Manager in developing external relations according to CRM Company requirements.

- Foster sales in partnership and OTO appointment routine

Team

- Encourage and show the team to sell through unconventional opportunities

- Mentors other client advisors on Client Journey and KPI improvement and is a key teamplayer

- Proactively participate in store and department meetings by sharing information, sales objectives and KPIs

Operations and Visual

- Ensure the respect of Company procedures regarding sales and after sales processes; assist Team Manager and Store Manager in management of all delicate situations.

- Promote flow of information regarding qualitative and quantitative features of products thus preventing any potential stock problems.

- Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.

- Ensure administration and operations procedures are respected.

- Is up-to-date regarding HQ Visual criteria and verifies guidelines execution in store. Ensure order and cleaning of windows and internal display.

- Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Key Competencies:

- Is a role model in demonstrating couture manners and empathy

- Embrace and spread Valentino’s values in terms of emotional contact with the customer

- Incorporate greater human touch & empathy in engagement

- Believe in the brand story and mission

- Embody the new brand values and attitudes, establishes human connections with customers, emphatically adapting to the individually and situation.

- Informed about what’s happening in the brand (global and local) universe

- Has a proven selling and clienteling skills

- Strong product and categories knowledge to train support the team in sales, product maintenance, replenishment, display.

- Is a key teamplayer

- Is a contributor to the correct operations of the store

- Transactional: performs actions and task needed to respond to client requests and enable the sales

- Commercial: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell”

- Branding: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.