About this role
The incumbent in this position is responsible for managing the Housekeeping Department in order to ensure the highest standards of upkeep, hygiene and cleanliness of the Hotel, including all Guest rooms, public areas, food & beverage outlets, banquet facilities and back of the house. Closely monitors all processes related to ensuring that the housekeeping services provided to the guest are timely and defect free.
Key Responsibilities
- Lead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.
- Inspect all areas and take corrective measures in order to meet Kempinski Standards in terms of cleanliness, maintenance and supply.
- Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.
- Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs.
- Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines.
- Coordinate and review contracts, including plant rental, window cleaning, night cleaning, pest management, room cleaning, and flowers and decoration contracts, and ensure compliance by both parties.
Skills, Knowledge and Expertise
- Operational knowledge of housekeeping equipment and machines, including washing machines, dry-cleaners and pressing machines
- Knowledge of how to clean different fabric materials
- Knowledge of chemicals
- Proficiency in Opera PMS and Microsoft Office
- Excellent communication and interpersonal skills with superb presentation and grooming
About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual. In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.