Business Travel Account Analyst

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Minimum Qualifications:

- Excellent written and verbal communication skills, including active listening and effective probing techniques.
- Self-motivated and capable of working independently with minimal supervision.
- Strong organizational and time management skills, with the ability to contribute effectively within a team environment.
- Proven negotiation and problem-solving abilities.
- Ability to perform effectively in a fast-paced and demanding operational environment.
- Strong interpersonal, relationship-building, and networking skills.
- Demonstrated commitment to delivering the highest standards of customer service.
- Strong analytical thinking and problem-solving capabilities.
- Ability to identify, assess, and proactively address issues that may impact the customer experience.
- Effective prioritization and workload management skills.
- Ability to remain composed and professional under pressure while managing challenging situations.
- Fluent in English; proficiency in Cantonese and/or Mandarin is an advantage.
- Proficient in Microsoft Excel and other relevant computer applications.
- Consistently delivers value to customers and shareholders through high-quality service and operational excellence.
- Collaborates effectively across teams and departments to achieve shared business objectives.
- Builds, maintains, and leverages strong professional relationships to support business success.

Compliance Language:

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.