About this role
Inova Central Lab is looking for a dedicated Client Services Laboratory Representative Call Center . This role is PRN and shifts and days of the week may vary, but must commit to two weekends a month.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Inova PRN Benefits and Perks :
- State-of-the-art medical and training facilities
- Retirement benefits with match from day one
- Free Parking for all employees
- Exclusive savings opportunities to in-store events, theme parks, discounts, movie tickets and local offerings and so much more
Client Services Laboratory Representative Call Center Job Responsibilities:
- The Client Services Laboratory Call Center Representative provides quality customer service and technical phone support.
- Maintains positive client relationship through timely, courteous, accurate, and efficient handling of calls.
- Provides technical support to ensure quality of specimens for laboratory testing. Provides requested information to clients.
- Coordinates and dispatches courier services as needed.
- Ensures stat specimens are delivered to the lab timely.
- Coordinates and dispatches courier services as needed.
- Participates in professional growth opportunities to enhance personal, team and department development.
- Demonstrates knowledge of regulatory standards while satisfying compliance requirements.
- May perform additional duties as assigned.
Minimum Qualifications:
- Education: High School diploma or GED equivalent
- Experience: 1 year of related experience