Account support Rep Level 2 (Part-Time)

emergiTEL is hiring an Account Support Representative Level 2 . This is a Contract role.
Location: Windsor, ON
Duration: 12 Months
Pay: $25.78/hour
Schedule

- Training will be conducted 5 days per week.

- After training, the role will be part-time, approximately 20 to 25 hours per week .

- Standard schedule will be Monday, Wednesday, and Friday, 7.5 hours per day .

- Additional hours may be required during certain weeks .

Position Overview As a Business Support Representative (BSR), Customer Analyst, and Fulfillment Analyst within the Business Support Center, you will be responsible for facilitating, coordinating, and administering customer orders from order signing through initial contract invoicing. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while ensuring compliance with company policies and customer requirements.
Key Responsibilities

- Facilitate and manage customer orders from contract signing through initial invoicing.

- Ensure customer orders meet company guidelines and compliance requirements.

- Verify adherence to internal controls and revenue recognition policies.

- Support sales teams in submitting legally valid and compliant customer orders.

- Enter equipment orders into company systems accurately and efficiently.

- Coordinate with supply chain and logistics teams to validate equipment orders and confirm product availability.

- Arrange equipment and supply deliveries with external carriers according to customer requirements.

- Provide process-related support and guidance to sales, service, customer administration, and head office teams.

- Assist with the preparation and management of operational reports.

- Ensure accuracy of initial customer invoices.

- Support customer satisfaction initiatives by delivering timely and effective service.

- Manage invoice submissions, purchase order creation, and purchase order reviews.

- Collaborate with internal departments and external customers to resolve order-related issues.

Required Skills

- Ability to manage multiple priorities with a strong sense of urgency.

- Excellent organizational skills and exceptional attention to detail.

- Strong learning agility with the ability to retain and apply new knowledge quickly.

- Superior interpersonal, verbal, and written communication skills.

- Self-motivated with the ability to work independently in high-pressure situations.

- Strong computer and keyboarding skills.

- Comfortable using Microsoft Windows and related business applications.

Education: Minimum Bachelor's Degree.
Experience: Experience in administrative support, order management, customer service, invoicing, procurement, or related business operations is considered an asset.

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Vacancy Status / Statut du poste
This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team. / Aucune intelligence artificielle (IA) n'est utilise dans le processus de prslection ou de slection. Toutes les candidatures sont examines par notre quipe de recrutement.
Equal Opportunity / galit des chances
emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role. / emergiTEL s'engage crer un milieu de travail diversifi et inclusif. Nous accueillons les candidatures de toutes les personnes qualifies, quel que soit leur parcours. Les dcisions d'embauche sont bases uniquement sur les comptences, l'exprience et les qualifications pertinentes pour le poste.