Specialist - Customer Care - Voice 4A

Specialist - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Job Summary
We are looking for Spanish Language Specialists who can communicate effectively in Spanish and English . The role may involve customer communication, translation, content review, back-office operations, or support for Spanish-speaking clients.
Key Responsibilities
Communicate with Spanish-speaking customers/clients through email, chat, or calls.
Handle customer queries and provide accurate information in Spanish.
Translate and review basic documents and business communications from Spanish to English and vice versa.
Review Spanish-language content for grammar, spelling, and accuracy.
Coordinate with internal teams to resolve customer or process-related issues.
Maintain accurate records and prepare reports as required.
Follow company processes, quality standards, and data-security guidelines.
Ensure professional and culturally appropriate communication with Spanish-speaking customers.

Eligibility : Graduate in any discipline.
Experienced: Candidates with experience in Spanish-language customer support, working in BPO experience, translation, content moderation, or international processes are preferred
Good written and spoken Spanish & English
Strong communication and interpersonal skills
Basic knowledge of MS Office/Google Workspace

Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications
Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc.

Required Skills
Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service, Data Analytics, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales, Sales Support, Speech Analytics, Strategic Advisory, Target Operating Model, Technical Support, Third Level Support, Virtual Administrative Support, Voice-User Interface

Language
English, Spanish

Language Proficiency -
Elementary - A2

Additional Job Location -

Job Type
Regular

Master Skill List -
Customer Care - Voice

Remote Type -
Office

Work Shift -
Night Job (India)

Why join Genpact?
•     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•     Make an impact – Help global enterprises solve business challenges that matter 
•     Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•     Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•     Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.