Flexible Benefits Configuration Specialist

This is an exciting opportunity to join our fast-growing Employee Benefits business, which spans strategic benefit design, workplace health & wellbeing consulting, DC pensions, benefits technology and employee engagement & support.

We are seeking a highly organised and detail-oriented Flexible Benefits Configuration Specialist to support the build and configuration of our flexible benefits platforms. This role is ideal for someone with hands-on experience in the flexible benefits technology industry who enjoys solving complex problems, enhancing system functionality, and delivering a seamless client & employee experience.

What does the role entail?

Platform Build & Configuration

- Configure and maintain flexible benefits platforms, including eligibility rules, benefit calculations, rates, interfaces, reports and communication settings.
- Support annual cycle activities such as scheme updates, renewals, and enrolment window configuration.
- Collaborate with internal stakeholders and benefit providers to ensure accurate setup and data flows.

Platform Quality Assurance & Administration

- Supports the administration team with any queries or issues including troubleshooting, data uploads, provider and payroll reporting, testing, and issue resolution.
- Conduct quality assurance checks to ensure system accuracy and compliance.
- Monitor platform performance and proactively identify opportunities for enhancement or process improvement.

Technical Support & Development

- Use HTML, CSS, and basic JavaScript to configure and maintain content pages, forms, and user journeys where required.
- Support the integration of benefits platforms with internal HRIS, provider and payroll systems.
- Produce clear documentation, workflows, and configuration logs.

Stakeholder Support

- Support internal resources including Delivery Managers, Consultants and adjacent teams e.g. Administration, Helpdesk, Broking.
- Work collaboratively with relevant client stakeholders, external partners and providers where required, supporting effective integrations and the overall platform experience.
- Provide system guidance or support to HR colleagues, including explaining platform features and processes where appropriate.
- Work closely with external suppliers to manage incidents, releases, and upgrades.

What we’re looking for?

Essential skills and experience

- Competent in Microsoft Excel, with the ability to compare, validate and investigate data using functions such as lookups.
- Excellent analytical and problem‑solving skills, with the ability to investigate issues, identify root causes an determine appropriate technical solutions.
- High attention to detail, with a methodical approach to configuration, testing and quality.
- Strong organisational skills with the ability to manage multiple tasks and work to deadlines in a fast‑paced environment.

Desirable skills and experience

- Experience working with flexible benefits platforms (e.g. Benifex, Zellis, Aon, Mercer or similar)
- Experience in HR technology, payroll, or reward administration.
- Understanding of benefit schemes, enrolment cycles, and core configuration concepts from implementation, annual renewals and change projects, including key project phases such as design, build, test and release.
- Understanding of data security and GDPR requirements.
- Confidence running UAT cycles, testing and troubleshooting, including identifying and resolving configuration or system issues.
- Practical experience using HTML and CSS; familiarity with JavaScript for light scripting or UI adjustments.

Behaviours & Competencies

- Solution‑focused approach with a commitment to accurate, high‑quality technical delivery.
- Proactive and curious problem-solver who enjoys understanding how things work and finding effective client solutions.
- Able to interpret requirements and translate them into effective technical solutions, while constructively challenging where an alternative approach may deliver a better outcome.
- Strong analytical mindset and attention to detail, with a focus on getting both the solution and underlying logic right.
- Clear communicator, able to explain technical concepts clearly with both technical and non‑technical colleagues and external stakeholders.
- Demonstrate the ability to be consultative and pragmatic.
- Able to work independently while contributing effectively to a team and knowing when to escalate where appropriate.

Why Join Isio

Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.

We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team.  We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.

Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits .

About Isio

A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.

Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.

Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us [email protected]