Patient Services Coordinator, TSC

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Surgical Clinic (TSC) is a group of private practice surgeons representing many specialties of surgical practice to develop patient-focused, conveniently located places to give patients access to needed surgical procedures close to home. Since its founding in 1997, The Surgical Clinic has continued to attract talented surgeons, becoming one of Middle Tennessee’s most respected practices.

TSC specializes in bariatric surgery, breast surgery, general surgery, plastic surgery, podiatry, surgical oncology surgery, vascular & endovascular surgery, and veins. In addition, TSC has established several Vascular Procedure Centers, TSC prosthetics and accredited ultrasound labs.

Position Summary

The Patient Service Representative provides excellent customer service both in person and over the phone, greets patients and visitors upon their arrival at the clinic, schedules appointments, maintains medical records, verifies insurance, and ensures that all experiences with our office meet a superior standard. Recognizing that surgery is a stressful time, it is crucial to confidently offer exceptional customer service.

Key Responsibilities

- Provide excellent customer service to patients, referring physicians, and anyone that calls TSC clinic
- Perform front offices duties including, but not limited to: checking in patients and visitors for appointments and meetings, collecting copays, deductibles and self-pay balances; direct patient flow to ensure clinic efficiency; monitor waiting room
- Verifies demographics and insurance and obtain referrals/authorizations prior to visit
- Closing out end of day reports, collecting all money received to balance with reports, then submitting to CBO
- Send appropriate paperwork and/or letters to patients regarding appointments
- Schedule appointments and maintain clinic schedules for multiple physicians
- Maintaining multiline phone system; obtaining appropriate information to transfer calls to proper person
- Maintain patient records and process medical record request following HIPAA guidelines
- Scanning patient records into EMR
- Distribute dictated office notes and letters to referring offices
- File patient data upon receipt of information
- Performing data entry, copying, faxing, emailing
- Performing other duties as requested

Requirements and Qualifications

- High School Diploma or Equivalent is required.
- Medical Terminology, specifically related to Vascular and General Surgery
- Interpersonal/human relations skills, including telephone etiquette
- Organizational skills
- Electronic Medical Record
- Ability to set priorities while multitasking
- Ability to maintain confidentiality according to HIPAA guidelines
- Knowledge of modern office equipment