Building Automation Dispatcher (Night & Weekend Shifts)

Schedule: Evening, Overnight, and Weekend Coverage

At Kelso Building Services (KBS) , we support commercial facilities across the country through advanced building automation and remote monitoring solutions. We're looking for a detail-oriented Building Automation Dispatcher to join our after-hours operations team. This position plays a key role in coordinating responses to building system events, communicating with customers, and ensuring facilities receive timely support when issues arise.

If you enjoy problem-solving, coordinating service resources, working with technology, and helping customers, this opportunity offers a unique entry point into the growing world of smart building operations and automation systems.

Key Responsibilities

- Monitor incoming building automation notifications and service requests.

- Evaluate system-generated events and determine the appropriate course of action.

- Dispatch technicians, contractors, or support personnel based on established procedures.

- Serve as the primary point of contact for customers during non-business hours.

- Coordinate communication between customers, field teams, and internal staff.

- Assist with remote troubleshooting and information gathering when needed.

- Maintain accurate records of incidents, customer interactions, and response activities.

- Escalate critical situations to designated personnel according to company guidelines.

- Support operational continuity during evenings, weekends, and holiday periods.

Ideal Backgrounds

Candidates from many industries have successfully transitioned into this position, including:

- Dispatching and service coordination

- HVAC and mechanical services

- Facilities management

- Building operations and engineering

- Property management support

- Technical support or help desk environments

- Maintenance and service industries

- Alarm monitoring or command center operations

- Customer service roles requiring multitasking and decision-making

Qualifications

- Strong communication and customer service skills

- Ability to remain organized in a fast-paced environment

- Comfortable making decisions and prioritizing multiple tasks simultaneously

- Proficiency with computers, web-based applications, and communication tools

- Strong attention to detail and documentation practices

- Ability to work independently with limited supervision

- Willingness to learn building automation systems and facility technologies

What We Offer

- Comprehensive training on building automation and monitoring platforms

- Stable, year-round employment

- Opportunities for advancement within building services and automation operations

- Professional development and technical training

- Collaborative team environment with ongoing support

Availability Requirements

We are currently seeking candidates available for:

- Overnight shifts

- Evening and after-hours coverage

- Weekend schedules

- Holiday support as operational needs require