General Manager

We are looking for a talented General Manager to join our team specializing in Service Operations for our Albuquerque and Farmington branches in New Mexico.

In this role, you will make an impact in the following ways:

- Lead branch operations through Branch Managers, ensuring strong performance across all operational functions and financial metrics.
- Develop and execute the Annual Operating Plan , monitoring balanced scorecards, profit and loss performance, asset metrics, and overall business results.
- Drive business growth by leading market analysis, annual marketing and sales plans, and developing strong customer relationships, business partnerships, and strategic alliances.
- Build a deep understanding of Cummins’ business across the region, globally, and across business units to identify opportunities and support effective business decisions.
- Champion customer satisfaction and service excellence by monitoring Net Promoter Score and Lens of the Customer results and fostering a strong customer-focused culture across branches.
- Improve branch service performance by managing warranty submissions and rejections, identifying recurring warranty issues, and improving Repair Event Cycle Time.
- Ensure compliance with health, safety, and environmental standards, oversee audits, and promote a culture of corporate responsibility that supports employees and local communities.
- Lead, develop, and retain high-performing teams by coaching Branch Managers, establishing and monitoring work plans and Individual Development Plans, and creating opportunities for employee growth

- The New Mexico GM is responsible for managing Service Operations in the Albuquerque and Farmington branches.
- Minimum 5+ years of operational management experience leading multi-segment service operations (Power Generation, On Highway, and Industrial)
- Demonstrated experience leading service operations teams, including technicians, supervisors, and support staff
- Proven ability to manage complex, multi-segment service environments with competing customer and operational priorities
- Strong track record of delivering results across key operational metrics (productivity, work in progress, financial performance, and customer satisfaction)
- Experience partnering cross-functionally with Service, Parts, and Sales to drive business performance

Compensation and Benefits

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.