About this role
Key Responsibilities
Guest Experience & Recreation Services
- Welcome guests and provide friendly, attentive service throughout the resort's recreational areas.
- Assist guests with recreational activities, equipment, and resort amenities, including pools, beach and waterfront areas, kayaks, paddleboards, bicycles, and other available activities.
- Provide information about resort activities, amenities, and local attractions.
- Set up and maintain recreational equipment, lounge chairs, umbrellas, towels, and other guest amenities.
- Anticipate guest needs and respond promptly and professionally to requests or concerns.
Recreation Operations & Maintenance
- Maintain cleanliness, organization, and overall presentation of pools, waterfront areas, recreational spaces, and equipment.
- Inspect recreational equipment regularly to ensure it is clean, functional, and safe for guest use.
- Assist with the setup, coordination, and breakdown of recreational activities, special events, and guest experiences.
- Monitor inventory of towels, recreational supplies, and equipment, communicating replenishment or maintenance needs to management.
- Work collaboratively with Housekeeping, Engineering, Front Office, and other resort departments to ensure seamless guest service.
Safety & Guest Well-Being
- Monitor recreational areas to promote a safe and enjoyable environment for all guests.
- Communicate and reinforce resort policies and safety guidelines in a courteous and professional manner.
- Identify and promptly report safety hazards, damaged equipment, or maintenance concerns.
- Respond appropriately to guest incidents or emergencies in accordance with established resort procedures.
- Maintain awareness of weather and waterfront conditions that may affect recreational activities.
Candidate Profile
Education & Experience
- High school diploma or equivalent preferred.
- Previous experience in hospitality, recreation, guest services, or a similar customer-facing role preferred.
- Strong interpersonal and communication skills with a genuine passion for guest service.
- Ability to work independently and collaboratively in a fast-paced resort environment.
- Familiarity with water sports, outdoor recreation, and the Florida Keys lifestyle is a plus.
- Ability to work a flexible schedule, including weekends and holidays.
Licenses & Certifications
- CPR, First Aid, or AED certification preferred, or willingness to obtain certification.
- Water safety or recreational equipment experience is a plus.
Physical Requirements
- Ability to lift and carry up to 50 pounds and regularly push, pull, and move recreational equipment.
- Ability to stand, walk, bend, and perform physical tasks for extended periods.
- Comfortable working outdoors in a tropical Florida Keys environment, including exposure to heat, humidity, and varying weather conditions.
- Ability to safely navigate pool decks, waterfront areas, and other outdoor recreational spaces.
About EOS Hospitality
EOS Hospitality is a leading hospitality management company dedicated to creating exceptional guest experiences and fostering a culture of teamwork, service, and professional growth. At The Islands of Islamorada, team members have the opportunity to contribute to a unique luxury resort experience while being part of the larger EOS Hospitality family.
Visit us online at Islands of Islamorada Resort - Official Site - A Florida Keys Luxury Resort and explore our parent company, EOS Hospitality for more information about the amazing ways were making a difference.
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