About this role
Who we are:
A Cuban-Inspired Paradise in Key West!
Waterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West! Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West is experienced with an intoxicating Cuban flare.
What we are looking for:
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
Qualifications:
- High school diploma or suitable equivalent.
- 1+ years Front Desk Agent experience preferred.
Company Benefits:
- Competitive hourly wage + tips
- Medical, Dental, Vision and other ancillary benefits
- Employee discounts on food and beverages
- Flexible scheduling
- 401k Company Matching
- Opportunities for advancement
- Paid Parental Leave and more!