Production Support Coordinator

Department: Supply Chain
Reports to: Data Analyst, Finished Goods (Hong Kong Sourcing Office)
Location: Shenzhen, China

Your Opportunity at ARC’TERYX:
 
As the Production Support Coordinator, you will play an important role in supporting purchase order execution and production operations across our global sourcing network. You will help ensure the accurate and timely creation and maintenance of purchase orders, maintain critical order and production data, and support the successful execution of production and delivery commitments.
Working closely with Global Supply Planning teams, Production Team, vendors, and cross-functional partners, you will support day-to-day order management, production tracking, reporting, and system activities that enable smooth execution throughout the production lifecycle.
This role offers the opportunity to build expertise in supply chain operations, order management, ERP systems, and production processes while supporting the successful delivery of Arc'teryx products around the world.
 
This role is based out of our Shenzhen office and is expected to be performed on location.
 
Meet Your Future Team:
 
We are a highly versatile team of problem solvers and process makers, driving collaborative partnerships between Arc'teryx Headquarters, our vendors, and the Hong Kong Supply Chain team. We support the execution of a sustainable global sourcing strategy that enables us to deliver exceptional products with the right quality, cost, and on-time performance.You will work alongside Global Supply Planning, Production, Raw Materials, Quality Assurance, Logistics, Systems Operations teams, and vendor partners to support the day-to-day execution of production and supply chain operations.

If you were the Production Support Coordinator now, here are some of the core activities you would be doing:

- Coordinating with Global Supply Planning, Systems Operations, and vendor partners to support buy execution readiness and seasonal milestones.

- Performing PO creation and maintenance activities within SAP, ensuring purchase orders are created accurately and on time.

- Performing data validation and system readiness checks to ensure purchase orders are aligned with approved buy plans and business requirements.

- Monitoring open purchase requisitions, purchase order exceptions, highlighting issues and supporting timely resolution.

- Identifying data discrepancies, transaction errors, and system-related issues and escalating them appropriately for resolution.

- Preparing and maintaining Buyer Summary Status Reports, PO tracking reports, and execution trackers to support operational visibility.

- Supporting seasonal readiness activities and maintaining process documentation to ensure consistent and efficient execution.

- Maintaining accurate purchase order, production, and shipment data across SAP and planning systems throughout the order lifecycle.

- Supporting the tracking of production milestones and maintaining visibility of production progress and shipment readiness.

- Monitoring production and purchase order performance to identify opportunities for improved execution, operational visibility, and on-time delivery.

- Coordinating with Production, Raw Materials, Quality Assurance, Logistics, and vendor partners to support on-time delivery.

- Supporting ad hoc reporting, data collection, and administrative activities for the Production and Supply Chain teams.

- Upholding Fair Labor Association's Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing throughout the Arc'teryx Supply Chain.

Here are some of the things you could be working on in the future:

- Expanding your knowledge of order management, production operations, and supply chain processes within a global sourcing environment.

- Developing expertise in SAP, planning systems, and production execution processes used across the Arc'teryx supply chain network.

- Taking on broader responsibilities in purchase order management, production tracking, vendor coordination, and operational reporting.

- Contributing to process improvement, system enhancement, and transformation initiatives across Finished Goods Production.

Are you our next Production Support Coodinator?

- You have a degree in Supply Chain Management, Business Administration, Operations Management, Industrial Engineering, or a related field, or equivalent relevant experience.

- You have 2-5 years of experience in supply chain operations, sourcing, order management, production coordination, planning support, or a related operational support role.

- Experience in apparel, footwear, manufacturing, sourcing, or consumer goods industries is an asset.

- You have experience with purchase order processes, purchase order creation, purchase order maintenance, and order execution activities.

- You are proficient in SAP or other ERP systems and have experience working with planning systems.

- Experience with PLM systems, reporting tools, Power BI, or reporting automation solutions is considered an asset.

- You are proficient in Microsoft Excel and are comfortable working with data, reports, and tracking tools.

- You demonstrate strong attention to detail and accuracy when working with purchase order, production, and transactional data.

- You have solid organizational and follow-up skills, able to manage multiple tasks and deadlines effectively, and a proactive approach to resolving issues and completing tasks.

- You have effective written and verbal communication skills in English and are comfortable working with internal stakeholders and external vendor partners.

- You enjoy working in a collaborative, people-facing role and building productive working relationships.

- You are comfortable working with structured timelines, seasonal calendars, and deadline-driven environments.

- You are proactive in identifying issues, highlighting risks, and escalating concerns when appropriate.

- You remain flexible and adaptable when faced with changing priorities and evolving business needs.

- You inspire breakthrough thinking, seek the best solutions, and bring an unwavering commitment to leaving it better.

- Your passion for your work is matched by your passion for getting outside and living it.

Equal Opportunity
 
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 
 
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  
 
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
 
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. 
Join us in creating positive change in ourselves, our communities, and the world. 
 
Live it. Get out there - the mountains make us better 
Disruptive evolution. In pursuit of better. Always. 
Commit. We set bold objectives and see them through.