Director - Compliance

Reporting to the Vice President, Chief Compliance Officer (CCO), the Deputy AML, Complaints and Regulatory Relations Officer will provide strategic leadership and oversight for Amex Bank of Canada’s Anti-Money Laundering and Anti-Terrorist Financing (“AML/ATF”) Program, Complaints Management Program, and Regulatory Relations function.

The role is responsible for ensuring that the Bank maintains effective governance, oversight, and regulatory engagement practices in accordance with applicable legal and regulatory requirements and internal American Express policies. The incumbent will serve as a key member of the Compliance leadership team and will lead initiatives designed to strengthen the Bank’s compliance culture, regulatory posture, and risk management capabilities.

The role has three primary mandates:

- Management and oversight of the Bank’s AML/ATF, Sanctions, and Anti-Corruption Compliance Programs in the capacity of Deputy AML Officer (“DAMLO”);
- Leadership and oversight of the Bank’s Complaints Management Program in the capacity of Deputy Chief Complaints Officer; and
- Management of the Bank’s regulatory relationships and regulatory engagement activities with federal, provincial, and other applicable regulatory authorities as required.

The incumbent will work closely with business partners, operational teams, control functions, and global stakeholders to ensure effective management of compliance and regulatory risk across the organization.

- 10–15+ years of experience in Compliance, AML, Legal, Risk Management, Audit, or related functions within a highly regulated environment, preferably within financial services.
- Strong knowledge of Canadian regulatory requirements applicable to financial institutions, including AML/ATF regulatory frameworks and complaints management requirements.
- Experience interacting with federal and provincial regulators; experience with U.S. banking regulators considered an asset.
- Demonstrated experience leading AML/ATF compliance programs, complaints management functions, and/or regulatory engagement activities.
- University degree in a related field or equivalent combination of education and business experience.
- Professional certifications and/or postgraduate degrees (e.g., CAMS, JD, LL.M, MBA) are considered an asset.
- Strong leadership and people management capabilities with experience leading teams and driving organizational change.
- Excellent communication, relationship management, and stakeholder engagement skills, including experience presenting to Senior Management and regulators.
- Strong analytical, strategic thinking, and problem-solving capabilities with the ability to manage multiple priorities in a fast-paced environment.
- Proven ability to influence stakeholders, lead complex initiatives, and operate effectively across matrixed organizations.
- Demonstrated ability to work independently, exercise sound judgment, meet deadlines, and adapt effectively to changing regulatory and business environments.

The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.