About this role
The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products and engaging Membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to the market.
As a Design Operations Analyst within Digital Labs, you will help manage the day-to-day workflows, tools, and processes that support our growing UX and Design Strategy team.
You will work closely with Design Leadership, Project Managers, cross-product Operations and Strategy, Global Supply Management, and our Product and Engineering partners to help coordinate design resources, manage vendor and agency relationships, track project activity, and improve how our team works together.
- 2-4 years of experience in design operations, project management, or creative agency coordination
- Strong organizational skills with demonstrated ability to manage budgets, vendors, and cross-functional workflows
- Proficiency with Microsoft Office tools, particularly Excel and PowerPoint.
- Familiarity with Airtable, Jira, Confluence, or similar project management and collaboration tools.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.