Business Support, Concierge

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves – The Business Support, Concierge will be responsible for providing general office support with a variety of clerical activities and related tasks. The Business Support, Concierge will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

What is your day to day?

- Enthusiastically greet/ host and provide support to guests, visitors, and employees.
- Create memorable experiences with a warm, welcoming personality.
- Take initiative to proactively address guest needs and answer questions.
- Answer all in-coming calls and directs the caller to the appropriate associate.
- Service as main of contact for all packages/deliveries
- Support ID Studio with badge processing and building access.
- Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
- Maintain all conference rooms for cleanliness / reserve conference rooms, including ordering and/or setup
- Resolve problems associated with copier services, parking, badging, and conference rooms.
- Assists with submission of requests for office/building maintenance activities
- Provide excellent customer service to both internal and external customers
- Any and all other duties and tasks assigned

Work Schedule

Monday - Friday, 10 AM – 6 PM

Desired experience and technical skills

Required

- High School diploma, state equivalent, or GED equivalent.
- Proficient in Microsoft Office products such as Outlook, PowerPoint, Excel, etc.
- Strong verbal and written communications skills
- Strong team player with a “can-do” attitude
- Excellent customer service skills
- Ability to identify issues and solutions
- Ability to stand and/or walk for prolonged periods of time

Preferred

- Minimum 2 years previous customer service-related experience
- Knowledge with access control; granting and restricting visitor access

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

44,000.00 – 54,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Summit, NJ

Job Tags:

Access Control (AC), Building Services, Communication, Customer Service, Directing Calls, External Customers, Inbound Calls, Mail Distribution, Microsoft Office, Office Administration, Oral Communications, Problem Resolution, Teamwork

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our  Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.