Technical Program Manager

Locations : Vancouver, British Columbia, Canada
- Location: Vancouver
- State: British Columbia
- Country: Canada

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Central Technology is the force multiplier, accelerating creative opportunity and progress at EA. We’re a world-class community of technologists, innovators, strategists, and orchestrators transforming interactive entertainment. Together, we power the platforms, AI-driven tools, live services, and infrastructure that ensure global scale, secure player experiences, and unlock bold new possibilities.

Infrastructure & Platform Services builds and runs the technology foundation for EA’s games. Our teams deliver the live services and backend infrastructure that are used to ship, scale, and operate secure, reliable game experiences for millions of players worldwide.

As a Technical Program Manager III on the Commerce & Identity team, you will lead complex, high-visibility technical programs and multi-workstream initiatives that span multiple engineering, product, and operational teams. In this role, you will be responsible for translating strategic technology priorities into predictable, scalable execution.

You will bring clarity to ambiguous technical environments, align roadmaps across teams, and proactively mitigate cross-system dependencies and risks. You will act as a force multiplier by bringing teams together across engineering, product, and operations to deliver measurable outcomes on time and at scale.

The Technical Program Manager III will report to the Director of Program Management (Commerce and Identity).

***18 Month TFT Role***

Key Responsibilities

- Drive Complex Programs : Lead planning and execution for complex, multi-team technical programs from inception through delivery and post-launch stabilization.
- Connect Execution to Strategy : Ensure engineering work directly connects to broader business and technological outcomes, maintaining alignment between high-level milestones and technical deliverables.
- Drive Delivery Predictability & Alignment: Establish clear cadences, unified roadmaps, and alignment forums across teams; proactively identify and negotiate critical technical dependencies and conflicting priorities to ensure transparent, predictable delivery at scale.
- Navigate Ambiguity & Mitigate Risks: Bring clarity to complex, ambiguous technical challenges, fostering sound decision-making and building open visibility through unified tracking, while proactively surfacing technical and organizational blockers early with clear contingency plans before delivery is impacted.
- Process Optimization: Refine delivery methodologies and operational workflows to reduce friction and improve velocity without introducing unnecessary overhead.
- Tailored Communication: Deliver clear, data-informed program updates and executive briefings tailored to varied audiences.

Qualifications & Experience

- Experience: 5+ years of technical program or project management experience within software development, technical operations, or systems engineering environments.
- Scope of Experience: Demonstrated track record of leading complex, multi-workstream initiatives that require coordination across multiple interdependent engineering teams.
- Technical Fluency: Solid understanding of modern software architecture, systems engineering, CI/CD, or technical operations, with the credibility to partner effectively with senior engineers and other technical stakeholders.
- Dependency & Risk Management: Proven ability to proactively identify, track, and remediate cross-functional dependencies, risks, and technical blockers.
- Stakeholder Influence: Strong capability to build alignment, resolve conflict, and influence outcomes across cross-organizational stakeholders without direct reporting authority.
- Communication Skills: Exceptional verbal and written communication skills with demonstrated ability to synthesize complex technical updates for leadership and cross-functional partners.
- Experience within large-scale gaming platforms, central technology operations, or enterprise cloud infrastructure is a plus.
- Familiarity with agile, hybrid, and scaled delivery frameworks is a plus.
- Experience developing custom dashboards, program health frameworks, and automated reporting tooling (e.g., Jira, PowerBI/Tableau) is a plus.
- Familiarity with core digital commerce or identity and access management domains is a plus

Pay Transparency - North America

COMPENSATION AND BENEFITS
The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES

Pay is just one part of the overall compensation at EA.
In Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, and extended health/dental/vision coverage and basic life insurance.

About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.