BDC Service Agent - Call Center - Ocean Cadillac!

BDC Service Agent - Ocean Cadillac!
Murgado Automotive Group, one of America’s most exciting automotive groups, is growing our vibrant Business Development Center — the heartbeat of our dealership group and a core revenue and loyalty driver!
We are looking for friendly and professional communicators to join our BDC Call Center, who thrive in a fast-paced environment to play a critical role in customer engagement and service delivery.
Growth Opportunities Available
Are you a customer-focused, driven individual looking for a new career journey? Join our Business Development Center and help clients enjoy an exceptional service experience. We promote from within, so the sky is the limit!
What You’ll Do:
Handle inbound and outbound calls to assist customers with service inquiries
Follow up on leads and schedule service visits
Provide excellent customer service to ensure satisfaction and build loyalty
Maintain and update customer information in our CRM system
Collaborate with service and marketing teams to meet client needs
What We’re Looking For:
A friendly and professional communicator who thrives in a fast-paced environment
Comfortable making 100+ outbound calls and working with a team
Organized, detail-oriented, and able to manage multiple tasks effectively
Previous experience in customer service or hospitality is a plus (automotive experience is a bonus but not required)
Bilingual in English and Spanish is a bonus!
What We Offer:
Great Pay: up to $20/hour + commission
401(k) Plan with company match
Paid time off
Career growth and development opportunities within the Murgado Automotive Group
Employee discounts on vehicles, parts, and services
Supportive and collaborative team environment
If you’re ready to take the next step in your career and thrive in a luxury automotive setting, we’d love to hear from you!
Job Type: Full-time
Pay: Up to $20.00 per hour + Commission
Expected hours: 40 per week
Benefits:
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Paid training
Vision insurance
Work Location: In person – Miami, FL 33162

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
 
We are an employer who participates in the E-verify program with the Department of Homeland and Security.