Home Care Clinical Coordinator, Full-time

Job Summary

The Home Care Clinical Coordinator provides administrative support to the Home Care department, serving as a central resource for staff, patients, customers, and guests. Reporting to the Home Care Manager, this position is responsible for coordinating day-to-day departmental operations, including payroll processing, staff scheduling, documentation management, and IDT meeting preparation. The Home Care Clinical Coordinator collaborates with clinical and non-clinical team members to support the delivery of high-quality patient care while upholding the philosophy, values, and service excellence standards of Hospice Savannah.

Qualifications

Minimum Qualifications

- High school diploma or equivalent required.

- Minimum of three years of experience in general office work.

- Proficiency in Microsoft Office products, including Word, Excel, and Outlook.

- Experience with Electronic Medical Record (EMR) systems and database management.

- Experience using a multi-line phone system.

- Valid drivers license, automobile insurance, and reliable transportation required

Competencies, Preferred Knowledge, Skills, and Abilities

- Knowledge of hospice, home care, or healthcare administrative operations.

- Knowledge of payroll processes and experience with payroll platforms such as Paycom.

- Skill in accurate, timely, and concise documentation of patient and family encounters using a computer.

- Skill in organizing and managing schedules, records, and administrative workflows in a fast-paced environment.

- Ability to maintain professional boundaries and communicate effectively across all workplace relationships in a healthcare environment, including with staff, patients, families, and internal and external customers.

- Ability to manage stress, maintain composure, and respond effectively to both routine demands and emergency situations in a fast-paced care setting.

- Ability to exercise sound judgment, critical thinking, and conflict resolution skills.

- Ability to lead, motivate, and support others in a collaborative team environment.

Physical Demands and Work Environment

The Home Care Clinical Coordinator is primarily office-based, requiring sustained periods of sitting, moderate to intense visual concentration, computer use, and review of patient documentation. The individual in this role may be required to occasionally lift up to 30 pounds and must use appropriate body mechanics when doing so.

Daily interaction with patients, families, physicians, medical facilities, vendors, and internal staff demands strong communication skills and a consistently professional demeanor. This position carries a potential risk of exposure to infectious diseases, and standard safety precautions must be observed at all times, particularly when present in patient care areas.

This role may also require the use of a personal vehicle to deliver orders, prescriptions, or supplies to pharmacies and facilities in support of patient care.

Position Type and Expected Hours of Work

This is a full-time, non-exempt position. Standard hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours may be required as operational needs dictate. This position rotates on-call staffing duty to provide supplemental coverage when the office is closed.

Travel

This position requires occasional local travel. The Home Care Clinical Coordinator may be asked to use a personal vehicle to deliver orders, prescriptions, or supplies to pharmacies and facilities in support of patient care.