Community Partnerships & Investments Operations Senior Specialist

Great benefits. Competitive pay. We know these are some of the things people look for in a job .

If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.

When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

·        A flexible hybrid work schedule (three days in the office, two days’ work from home)

·        Full medical, dental, and vision coverage for both teammates AND family members

·        Competitive pay and performance incentives

·        A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.
The Wounded Warrior Project (WWP) Community Partnerships & Investments (CPI) Operations Senior Specialist provides operational, administrative, and project management support across the CPI portfolio and helps advance the execution of CPI’s strategic priorities. This role coordinates portfolio workflows, oversees operational systems and reporting processes, tracks deliverables and compliance requirements, and supports collaboration among internal and external stakeholders. Working closely with CPI leadership and cross-functional teams, the CPI Operations Senior Specialist promotes consistency, accountability, and operational excellence across grantmaking, partnerships, thought leadership, and community investment activities while supporting efficient execution, responsible stewardship of resources, and alignment with WWP’s mission and strategic objectives.

DUTIES & RESPONSIBILITIES

- Coordinate CPI portfolio operations, including grants, partnerships, thought leadership initiatives, and strategic projects, to support timely execution and alignment with strategic priorities.
- Manage project timelines, milestones, deliverables, action items, work plans, and annual planning activities to strengthen accountability and portfolio performance.
- Serve as an operational liaison among CPI teammates, cross-functional teams, and external stakeholders by clarifying responsibilities, resolving coordination gaps, escalating risks, and ensuring timely follow-through on shared commitments.
- Support CPI leadership in monitoring portfolio activities, identifying operational risks, resolving issues, and preparing portfolio reviews and leadership updates.
- Oversee portfolio data integrity, documentation standards, dashboards, metrics, and reporting systems; establish quality-control practices and ensure the accuracy and completeness of information maintained in Salesforce and other portfolio-management systems.
- Analyze and synthesize information from multiple sources to identify trends, risks, and key insights; prepare reports, presentations, briefing materials, and recommendations for CPI leadership and other internal and external stakeholders.
- Monitor compliance requirements, reporting deadlines, and documentation associated with grants, partnerships, contracts, and other investments; coordinate reviews and maintain complete and current records.
- Support budget tracking, invoice processing, reconciliations, financial monitoring, audits, reporting cycles, and internal governance processes.
- Develop, document, implement, and continuously improve CPI workflows, tools, templates, policies, systems, and standard operating procedures to enhance efficiency, consistency, knowledge management, reporting, and collaboration.
- Support system enhancements and change-management activities that strengthen adoption of operational best practices across the portfolio.
- Lead the planning and execution of meetings, convenings, webinars, workshops, and stakeholder engagements by establishing objectives, coordinating contributors, developing materials and presentations, overseeing logistics, and ensuring follow-through on resulting actions.
- Support thought leadership initiatives, research activities, publications, presentations, and convenings that advance CPI’s strategic objectives.
- Collaborate with Marketing, Communications, Legal, Finance, Data Services, and other organizational partners to support portfolio initiatives and communicate partnership impact.
- Analyze trends and emerging practices related to veterans, military families, philanthropy, nonprofit partnerships, and community investment; translate findings into insights and recommendations that inform portfolio planning and investment decisions.
- Represent CPI at meetings, conferences, community events, and other engagements, as assigned.
- Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
- Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

- Working knowledge of nonprofit operations, philanthropy, grantmaking, community partnerships, community investment, and related compliance and stewardship practices.
- Knowledge of project management, portfolio coordination, operational processes, workflow improvement, and change management principles.
- Strong organizational and planning skills, with the ability to manage complex workflows, multiple priorities, detailed deliverables, and competing deadlines in a fast-paced environment.
- Strong analytical, critical-thinking, and problem-solving skills, including the ability to gather, interpret, and synthesize information from multiple sources.
- Strong written and verbal communication skills, including the ability to prepare reports, presentations, briefing materials, meeting summaries, and stakeholder communications.
- Proven ability to build productive relationships, facilitate coordination, and collaborate effectively with leaders, cross-functional teams, external stakeholders, and community partners.
- Demonstrated ability to manage projects from planning through execution, including establishing work plans, monitoring deliverables, tracking performance measures, and adjusting activities to maintain progress.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, Teams, and Outlook.
- Working knowledge of Salesforce or a similar CRM platform and familiarity with grant management, reporting, and data management systems.
- Ability to maintain accurate records, monitor data quality, safeguard confidential information, and exercise sound judgment and discretion.
- Ability to work independently, demonstrate initiative, anticipate needs, adapt to changing priorities, and seek guidance when appropriate.
- Demonstrated ability to identify, recommend, and support implementation of improvements to operational processes, workflows, systems, and knowledge management practices.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

- Five years of experience in operations, project management, portfolio coordination, grants administration, nonprofit programs, or a related field.
- Three years of experience managing multiple projects, workflows, and deliverables across cross-functional teams.
- Experience analyzing data, preparing reports and leadership materials, and maintaining accurate records in CRM, grant management, reporting, or similar systems.

Preferences

- Five years of experience supporting grantmaking, philanthropy, community investment, nonprofit partnerships, or related initiatives.
- Five years of experience in the military or working with military or veteran service organizations.
- Experience developing or improving workflows, standard operating procedures, templates, reporting tools, or knowledge management practices.

EDUCATION

Requirements

- Bachelor’s degree in business administration, nonprofit management, public administration, project management, communications, or a related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of a degree.

Preferences

- Master’s degree in business administration, nonprofit management, public administration, or related field.

CERTIFICATIONS & LICENSURE

Requirements

- Ability to obtain ASIST Certification within 1 year of hire.

Preferences

- ASIST Certification.
- Relevant professional certification in project management or grants management.

WORK ENVIRONMENT/PHYSICAL DEMANDS

- General office environment; temperature controlled.
- Sitting for extended periods.
- Up to 15% travel.

We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave.

For Chicago, IL Applicants: The estimated hiring range for this position is between $75,219 - $94,024 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For Washington, D.C. Applicants: The estimated hiring range for this position is between $78,489 – 98,112 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

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Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."