Senior Manager - City Technology PMO & Demand Management (DEL 3)

Lead the City Technology Project Management Office (PMO) responsible for portfolio governance, delivery assurance, demand intake, stage-gate control, and operational readiness across all IT and OT technology towers within QIC City Technology.

This role ensures that City Technology programs and vendors deliver technology solutions in a controlled, auditable manner, and that all deliverables meet defined governance requirements for readiness, documentation, cybersecurity gating, and transition into technology L2/L3 support .

The PMO acts as the control tower for all City Technology projects transitioning into run-state operations.

Reporting Line

Reports to: Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO

Direct Reports: PMO Managers, Project Governance Leads, Reporting & Controls Analysts

Role Scope (City Technology Only)

In scope delivery and handover domains, including, but not limited to:

- City Business Applications
- City Platforms (integration/IoT/data)
- City OT & Smart Systems technology
- City Physical Security technology
- City ICT infrastructure and data centers including City IT/OT Security

Key Responsibilities

A) Delivery & Handover Governance Framework (City Technology)

- Implement and maintain Delivery & Handover Governance standards for City Technology programs, including:
- reporting templates and cadence
- stage-gate criteria
- RAID log standards
- dependency tracking rules
- baseline control requirements (scope/schedule/cost)

- Ensure all delivery teams and vendors comply with governance controls.

B) Integrated Program Controls

- Maintain an integrated view of City Technology delivery progress across towers and suppliers.
- Track delivery milestones, critical path items, and cross-tower dependencies.
- Identify schedule slippage, scope creep, and delivery risk early and escalate through governance forums.

C) Stage Gates & Assurance (Delivery-to-Run)

- Govern and enforce delivery stage gates, including:
- Design completion readiness (as required by TDAs)
- Testing and commissioning evidence
- Documentation and as-built readiness
- Operational readiness evidence for transition into technology support
- Ensure no system progresses through gates without evidence and sign-offs.

City Business Applications

City OT & Smart Systems

City Physical Security Systems

City Platforms (Integration / IoT / Data)

City ICT Infrastructure and Data Centers including City IT/OT Security

D) Risk, Issues, and Dependency Governance (RAID)

- Own RAID governance standards across all City Technology delivery programs.
- Ensure RAID logs are complete, current, and actionable.
- Run dependency reviews and cross-tower issue resolution sessions.
- Escalate unresolved risks/issues to the appropriate governance level.

E) Delivery Reporting & Executive Packs

- Produce standardized delivery reporting packs including:
- Schedule health (RAG)
- Delivery risk exposure
- Dependency hotspots
- Milestone achievement
- Vendor delivery performance indicators
- Readiness risks for transition to technology support
- Ensure reporting is auditable and consistent across towers.

F) Vendor Delivery & Handover Governance Support (non-commercial)

- Ensure vendors comply with City Technology Delivery & Handover Governance requirements:
- Reporting cadence
- Evidence packs
- Stage-gate readiness
- Documentation standards

- Provide delivery performance evidence to:
- Commercials/Vendor Management function (for contract governance)
- City Technology leadership (for escalation)

G) Alignment to Governance, Architecture, and Cybersecurity

- Ensure delivery programs comply with:
- corporate technology governance processes (where applicable)
- City Technology governance and architecture standards
- design authority requirements (IT/OT/physical security/platforms/data)
- cybersecurity gating requirements
- Track and report exceptions and required waivers through the correct forums.

Key Interfaces

Internal:

· Director — City Technology Governance & Architecture

· Tower Directors (Apps / OT / Physical Security / Platforms / Infrastructure / Cybersecurity)

· City ITSM governance and assurance function

· Director — City Technology Operations (City) (for transition readiness alignment only)

· Finance / budgeting governance stakeholders

External:

· Systems Integrators

· Delivery contractors

· OEMs providing commissioning and handover support

· Managed service providers supporting transition planning

Success Measures (KPIs)

· % of City Technology programs compliant with Delivery & Handover Governance reporting cadence

· Stage-gate compliance rate (% passing with complete evidence)

· % of projects with maintained baseline (scope/schedule/cost)

· Delivery risk closure rate (RAID actions completed on time)

· Number of uncontrolled scope changes / late change requests

· Reduction in “handover defects” (missing documentation, missing runbooks, missing monitoring)

· Reduction in incidents caused by poor delivery transition within first 30 days of go-live

Operational Readiness & Handover Governance

· Define acceptance criteria for transition from Project to Operations

· Ensure support documentation, runbooks, monitoring, SLAs and vendor contracts are in place

· Validate security hardening and compliance sign-offs

· Coordinate CAB approvals and go-live governance

· Confirm training and knowledge transfer completion

Portfolio & Financial Governance

· Track total technology investment portfolio (CAPEX and transformation OPEX)

· Align with Finance for forecasting accuracy

· Monitor cost variance and earned value performance

· Maintain benefits realization tracking framework

Stakeholder Management

· Engage Directors across all City Technology tower

· Interface with Corporate PMO and Enterprise Architecture

· Present executive updates to Technology Steering Committee

· Coordinate with Procurement and Legal for contract governance alignment

Requirements

- 15+ year-experience in large-scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance / PMO / program controls roles
- Experience in complex multi-domain environments, ideally including:
- IT + OT programs
- infrastructure and data centers
- physical security technology delivery
- smart city platforms and integration

- Strong knowledge of:
- stage-gate Delivery & Handover Governance
- RAID management
- dependency management
- reporting and executive governance packs

- Strong stakeholder management and escalation skills
- Bachelor’s degree in Engineering, IT, Computer Science or related field (Master’s preferred).
- Experience managing IT + OT delivery environments preferred.
- Strong experience in governance-heavy or giga-project environments.
- PMP or equivalent certification required.
- Agile/Scrum or SAFe certification preferred.
- ITIL knowledge required.
- Strong financial governance and executive reporting capability.