About this role
Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates the booking of appointments to optimise clinic function. Supports the successful achievements of the Clinic Operations strategic goals. Executes the scope of services of each Clinic represented and will aid in directing the patients to the most proper clinic for their specific needs.
- High School Graduate
PROFESSIONAL EXPERIENCE:
- Knowledge of customer service principles.
- Knowledge of basic computer literacy.
- Knowledge of adequate medical terminology.
- Knowledge of medical terminology or prior exposure to a medical environment.
- Knowledge of operator or call centre procedures is preferable.
- Skills in verbal and written communication in both English and Arabic.
- Ability to demonstrate computer literacy and work efficiently with digital tools.