Branch Manager

Jordan Kuwait Bank is seeking an experienced Branch Manager to lead branch performance, grow customer relationships, and deliver excellent banking services. The successful candidate will combine commercial judgment, operational oversight, and people leadership to achieve sustainable business growth.

Role Summary:

Lead the branch’s business activities and daily operations, ensuring the achievement of financial and service objectives while maintaining effective controls and compliance with regulatory requirements and Bank policies. Develop a high-performing team, strengthen customer relationships, and identify opportunities to expand the branch’s business.

Key Responsibilities:

- Develop and implement the branch’s business plan to achieve targets for deposits, lending, customer acquisition, and revenue.

- Oversee daily operations, ensuring accurate, efficient, and timely execution of customer transactions.

- Lead, coach, and develop branch employees, setting clear objectives and fostering accountability, collaboration, and service excellence.

- Build and maintain relationships with existing and prospective customers, identifying their needs and providing suitable banking solutions.

- Drive cross-selling and referrals in coordination with relevant business units.

- Monitor branch profitability, productivity, service quality, and expenses, taking corrective action where needed.

- Ensure adherence to applicable regulatory requirements, AML/CFT and KYC procedures, internal controls, and Bank policies.

- Oversee cash management, branch security, and operational controls within delegated authority.

- Address customer complaints promptly and professionally, ensuring appropriate resolution and follow-up.

- Follow up on audit findings and compliance observations, ensuring timely implementation of corrective actions.

- Represent the Bank within the local community and identify opportunities to strengthen its presence and customer base.

Qualifications and Experience:

- Bachelor’s degree in business administration, Finance, Banking, or a related field; a master’s degree is preferred.

- A minimum of 15 years of relevant banking experience, including demonstrated experience in branch management or a comparable leadership role.

- Proven track record of achieving business targets and managing branch performance.

- Strong knowledge of banking products, branch operations, credit principles, and applicable regulatory requirements.

- Demonstrated ability to lead, coach, and develop teams.

- Excellent communication, relationship management, negotiation, and problem-solving skills.

- Strong commercial judgment, risk awareness, and commitment to customer service.

- High standards of integrity, accountability, and professionalism.

Jordan Kuwait Bank is an equal-opportunity employer committed to an inclusive, respectful, and accessible workplace. We welcome applications from qualified candidates, including persons with disabilities, and support a safe and healthy working environment.