About this role

Responsibilities:

- Driving turnover to ensure the achievement of targets

- Controlling expenses

- Managing stock losses to ensure shrinkage is in line with the Company standard

- People management, including recruitment, development of staff, employee relations, performance management

- Executing in-store merchandising strategy and standards

- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience:

- A Matric certificate.

- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills:

- Builds Customer Loyalty

- Customer Service Delivery

- Customer Value Management

- Customer-Focused Approach

- Effectively Presents Solutions

- Initiates Compelling Sales Conversations

- Knows the Buying Influences

- Leverages Digital Communications with Customers

- Manages Resistance

- Managing the Sales Process

- Navigates Customer Challenges

- Negotiation & Selling

- Planning & Organizing

- Policy & procedures

- Strategic Sales Planning

- Leadership

Behaviors

- Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness

- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships

- Customer Focus - understands, anticipates, and meets the needs and expectations of customers

- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes

- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation

- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets

- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes

- Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.