About this role

Job ID: 42143
Location: Copenhagen : Sundkrogsgade 19
Position Category: Client Management
Position Type: Employee Regular

Strategic Business Partner

Lloyd’s Register

Location: Copenhagen, Denmark

What we’re looking for

We are looking for a Strategic Business Partner to lead Lloyd's Register's relationship with assigned Strategic Key Accounts, protecting existing business while creating sustainable and profitable growth. You will develop tailored account strategies grounded in a deep understanding of each client's business, priorities, market and competitive environment.

Acting as the Voice of the Customer within LR, you will align colleagues across our functions around the outcomes that matter most to the client. You will bring together cross-functional account teams, turn client needs into compelling solutions and value propositions, and help deliver a consistent, high-quality customer experience.

This is a senior, externally focused role for someone who can operate credibly at C-suite and operational levels, connect long-term strategic ambition with disciplined execution, and build trusted-adviser relationships that create lasting value for both the client and LR.

What we offer you

- The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes

- Full-time permanent position

The role

- Develop and lead a One-LR strategy for assigned Strategic Key Accounts, based on a deep understanding of the client's business, strategy, market and competitive landscape.

- Build, maintain and communicate a Strategic Key Account plan, including a three-to-five-year vision, short- and medium-term objectives, clear accountabilities, KPIs and measures of success.

- Lead a dynamic, cross-functional Strategic Account Team, bringing together the capabilities required to deliver the account strategy and respond to changing client needs.

- Act as the Voice of the Customer within LR, translating explicit and emerging client needs into coordinated priorities, solutions and an exceptional customer experience.

- Identify, shape and lead cross-stream growth opportunities, creating bundled solutions and compelling business and financial value propositions that position LR to win.

- Develop commercial strategies that balance client value, retention, increased penetration, profitability and cost to serve, delivering sustainable win-win outcomes.

- Partner closely with the Executive Sponsor and senior commercial leaders to align objectives, remove barriers, manage risk and maintain momentum against agreed priorities.

- Establish a deliberate relationship strategy across executive and operational levels, strengthening decision-maker and influencer engagement while reducing single points of dependency.

- Use effective negotiation and solution-selling approaches to resolve conflict, secure internal alignment and achieve positive outcomes for the client and LR.

- Monitor account performance, client engagement, market developments and competitor activity; maintain accurate records in SFL and use insight to adapt the account strategy and actions.

What you bring

- Demonstrable success leading major or strategic accounts, including developing account strategies and converting them into measurable client and commercial outcomes.

- Strong strategic and commercial judgement, with the ability to balance customer value, growth, profitability, risk and cost to serve.

- Credibility and confidence to engage, influence and build trusted relationships at C-suite, senior leadership and operational levels.

- A customer-focused mindset, with clear evidence of representing the Voice of the Customer and translating client needs into coordinated action.

- Experience creating business and financial value propositions and shaping solutions across multiple products, services or business areas.

- The ability to lead, motivate and coordinate cross-functional virtual teams without relying on direct authority.

- Strong analytical capability, including interpreting market, client and competitor insight and turning it into clear strategic priorities and actions.

- Excellent communication, influencing, negotiation and conflict-resolution skills, internally and externally.

- The ability to assess complex or unfamiliar situations, make timely decisions and drive issues through to resolution.

- Personal accountability, initiative and adaptability, with the ability to prioritise effectively and work successfully in a multicultural environment.

You are someone who

- Is keen to take accountability and ownership for delivering customer needs

- Is able to self-manage and prioritize tasks towards achieving goals

- Is effective at solving problems, trouble-shooting and making timely decisions

- Is flexible and eager to take initiatives

- Communicates in a structured way and has ability to present technical ideas in user-friendly language

- Displays a team spirit, particularly in a multicultural environment

- Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

#LI-KC1 #LI-Hybrid

About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply.

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them!

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at [email protected] and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

As a Disability Confident Committed Employer, we have committed to:

- ensure our recruitment process is inclusive and accessible.

- communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.

- anticipating and providing reasonable adjustments as required

- supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.

- at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. ( Group entities ).