About this role
JOB TITLE: MARKET
MERCHANT ACTIVATORS (SHORT-TERM)
About This
Job:
Q-Sourcing
Limited trading as Q-Sourcing Servtec is a manpower management solutions firm
operating in the East African Region in the countries of Uganda, Kenya,
Tanzania, Rwanda, and South Sudan.
On behalf of our
client, we are looking for competent Market
Merchant Activators to work in Kenya.
Job Purpose
The Market
Merchant Activator will be responsible for onboarding, activating, and
recruiting new merchants onto the client's digital merchant ecosystem. This is
a short-term (3-month), performance-driven field engagement role.
Key
Responsibilities
1. Merchant
Acquisition & Onboarding
· Identify, recruit, and onboard new MSME merchants onto the
digital payments ecosystem within assigned catchment areas.
· Drive rapid onboarding of existing customers who are not yet
active on the platform.
· Ensure all onboarding documentation (KYC, merchant forms) is
accurately completed and submitted in line with client requirements.
2. Merchant
Activation & Usage Growth
· Activate onboarded merchants to ensure first transaction within
defined timelines.
· Drive sustained usage by supporting merchants to process
customer payments via the platform.
· Conduct follow-ups to reduce merchant dormancy and improve
transaction volumes.
3. Field
Engagement & Training
· Conduct daily field visits based on approved work plans covering
assigned branches as per rollout model.
· Train merchants and their staff/agents on the use of the digital
payments platform and best practices for collections.
· Execute structured customer engagements using approved scripts
to drive onboarding, activation, and transaction uptake.
4. Performance
Delivery (Targets & KPIs)
· Meet daily and weekly assigned targets on:
· Activated merchants (first transaction)
· New merchants onboarded
5. Data
Capture, Reporting & Compliance
· Capture and submit all required customer KYC, onboarding, and
activity data accurately and on time.
· Provide daily and weekly performance reports (visits,
onboarding, activations, issues).
· Escalate customer issues, operational risks, or reputational
concerns promptly.
· Collect, record, store, and transmit all customer queries in the
prescribed manner.
· Inform the client's designated officers of all events that may
impact the client's reputation in a timely manner.
6. Merchant
Retention & Relationship Management
· Monitor merchant activity and proactively re-engage
inactive/dormant merchants.
· Collect feedback from merchants to support continuous
improvement of the product and onboarding processes.
· Support initiatives aimed at improving retention, churn, and
usage rates.
7. Collateral
Management
· Collect and manage assigned customer collateral, issuing it to
customers as prescribed.
· Return any unused collateral to the designated officers in a
timely manner.
8. Compliance
& Code of Conduct
· Adhere to the client's code of conduct at all times.
· Ensure compliance with KYC, data protection, and brand
standards.
Requirements
Education
· Diploma or Bachelor's degree (business-related preferred but not
mandatory).
Experience
· Early-career candidates with 1–2 years' experience .
· Experience in sales, field marketing, or agent network exposure
is preferred.
· Familiarity with local trading environments (markets, MSMEs)
within assigned branch locations.
Knowledge
& Skills
· Basic understanding of digital payments, mobile money, or
Paybill systems (preferred but not mandatory).
· Strong sales, persuasion, and customer engagement skills.
· Ability to conduct structured field visits and manage daily
activity plans.
· Basic data capture and reporting skills (mobile tools, forms,
simple Excel/Apps).
Interested and
qualified applicants should submit their applications through the link below.
Note: Only
shortlisted applicants will be contacted.
Q-SOURCING
SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO
DISQUALIFICATION.