Associate Director, Service Management

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management .

Business: CIB Technology

Principal responsibilities

Delivery/Compliance:

- Lead the risk & control agenda for the CCM and FRM Technology.

- Lead the delivery of risk & control projects and programmes for the value stream.

- Assist service owners in responding appropriately and effectively to firm-wide risk, cyber and corporate control initiatives.

- Partner with service owners and Value Stream/Sub-Value Stream leads and head to identify and assess controls, determine mitigating actions and remediation activities, and understand the overall risk profile.

- Partner with CIB Tech. RCOs to ensure departmental requirements are considered.

- Advocate and support initiatives to improve accuracy across all Enterprise Golden Source data repositories.

- Provide technical knowledge to support secure development of applications and remediation programs.

- Provide visibility of status of action plans and external/internal audit issues.

- Drive ownership and accountability for Risk Issue and Action Plan Ownership within Value stream.

- Challenge where appropriate, decisions made on control implementation.

- Review allocation of issues to Value stream and agree categorization of high/medium/low.

- Approve the raising and closure of issues, action plans, but look to automate process.

- Triage the issue/risk acceptance process.

- Supporting the assessment and articulation of residual risk in Value Stream or at CIB Tech business based on global issues impacting the Technology control environment.

- Managing ongoing Control Effectiveness via Control KCI data across Value stream.

- Act as a gatekeeper in collection of artefacts and / or evidence for control remediation related audit or regulatory assessment.

- Support Control remediation agenda for CIB Technology and ensure compliance at value stream level.

Stakeholder Management/Governance:

- Partner with the CIB Tech central teams – CCO Tech, Cyber Sec, Service Mgmt. team and Risk Functions to promote and provide guidance to relevant policies, standards and governance within CIB Technology.

- Provide stakeholder updates with respect to global Technology Control uplift programs.

- Lead IT engagement with internal / external / client audit and Regulatory Exams, including oversight of field work, collation of artefacts and partnership with CCO Tech to remediate issues.

- Attend relevant governance forums and where applicable provide appropriate MI.

- Communicate residual risk through reporting, business/technology governance processes and forums.

Leadership & Teamwork:

- Lead by example, demonstrating core behaviours and values including teamwork, focus, drive and determination.

- Cultivate an environment that supports diversity and reflects the HSBC brand.

- Influences greater effective and open team communication and collaboration.

- Developing, aligning and translating strategies and plans to achieve business and functional goals.

- Act in a manner that transparently promotes the organisations values and delivers in an aligned manner.

Requirements

- Minimum 12 years IT/Technology - Risk and Control experience.

- Experience in managing IT/Technology risk and control framework.

- Hands on experience on risk and control management tools and process.

- Good communication skills be able to talk to a variety of stakeholders include senior people.

- Flexible and adaptable being able to manage and prioritise competing demands in a demanding environment.

- Solid English language communication skills to be able influence and challenge stakeholders, “Bilingual Proficiency” level desirable, “Professional Proficiency/Fluent” level minimum.

- Strong written, verbal and presentation skills.

- High level of attention to detail, and ability to lead activities.

- Expertise in non-financial risk management, governance, and frameworks.

- Proficient with using Excel, Macros, Confluence, JIRA, PowerPoint and AI tools.

- Desirable – CISA, CISM, CISSP, CRISC, COBIT, or ITIL are desirable.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***