About this role
Key Mission & Responsibilities
- Leadership & Guest Experience: Oversee the customer journey at Onda, ensuring exceptional, genuine hospitality aligned with sustainability and Aethos standards.
- Operational Excellence: Manage bookings, coordinate restaurant setup, and guarantee seamless service, promoting clear and fluid communication between the kitchen and front of house.
- Team Management: Lead, motivate, and train the restaurant team, fostering a cohesive, productive work environment focused on service excellence.
- Service Recovery & Profiles: Handle service recovery effectively in the event of guest complaints (or guide the team to do so) and support the continuous updating of guest history profiles.
- Strategic Alignment: Work closely with the F&B Director to define objectives and procedures, maintaining strict compliance with the brand's operational standards and budget.
Candidate Profile
- Experience: Proven experience in Restaurant Management or F&B Team Leadership, preferably within luxury hospitality or fine dining.
- Languages: Strong language skills — Portuguese and English are essential ; additional languages will be an advantage.
- Technical & Management Skills: Solid understanding of operational and budget management, POS software, booking systems, and strict food hygiene and safety standards (HACCP).
- Personal Skills: Strong empathetic leadership, assertive communication, excellent conflict resolution, and high attention to detail.
- Attitude & Work Style: Strategic vision, resilience, proactivity, and the ability to work under pressure while maintaining a focus on well-being and sustainability.
- Flexibility: Availability to work shifts.
What We Offer
- Stability: Full-time employment contract.
- Remuneration: Attractive salary package commensurate with the role and experience.
- Environment: Integration into a young, dynamic team within a growing international brand.
- Development: Opportunities for career progression and continuous training within the Aethos Group.
Ready to join the team? We would love to hear from you.
Send your CV to [email protected] and dive into your next adventure!