About this role
Business Development Representative (Sales Department)
Location: Modern Genesis of Lake Norman
Department: Sales
Status: Non-Exempt
About the Role
Modern Genesis of Lake Norman is seeking an energetic and customer-focused Business Development Representative (BDR) to join our Sales Department . In this vital role, youll be the first point of contact for potential customers — handling inbound calls, responding to online inquiries, and following up with leads to set appointments and drive showroom traffic.
This is a great opportunity for someone who enjoys connecting with people, thrives in a fast-paced environment, and wants to build a rewarding career with one of North Carolinas most respected automotive groups.
What Youll Do
- Respond promptly and professionally to phone and internet sales inquiries.
- Schedule and confirm showroom appointments for the Sales Department.
- Follow up with prospective customers to maintain engagement and encourage visits.
- Accurately record customer interactions and information in CDK and CRM systems.
- Coordinate with the sales team to ensure a smooth transition from inquiry to appointment.
- Stay up to date on vehicle inventory, promotions, and financing options.
- Consistently meet or exceed individual and team goals for calls, leads, and appointments.
- Maintain a professional and friendly demeanor in all customer interactions.
- Perform additional administrative and support duties as needed.
What Were Looking For
- High school diploma or equivalent required.
- Two or more years of customer service, sales support, or call center experience preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and computer skills (CRM and Microsoft Office experience a plus).
- Professional phone etiquette and customer-first mindset.
- Valid drivers license and clean driving record.
Why Youll Love Working with Us
At Modern Genesis of Lake Norman , part of the Modern Automotive Network , our employees are the heart of what we do. Were proud to provide a collaborative, growth-oriented environment where your contributions make a real impact.
We offer:
- Competitive pay and performance-based bonuses
- Comprehensive benefits package (medical, dental, vision, 401(k))
- Paid time off and holidays
- Ongoing training and professional development
- Career growth opportunities across the Modern Automotive Network
This job description is not intended to be all-inclusive. Duties and responsibilities may change or be assigned as needed.