About this role
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the High Value Payments Quality Assurance Team, you will ensure the operational stability, availability, and performance of our production application flows. To accomplish this, you'll join one of our high-performing Quality Assurance teams. You'll draw on your testing knowledge and creativity to automate test capabilities and design test and maintenance procedures. You'll also tap our existing test frameworks to tackle specific problems. We take a collaborative approach to quality, which means you'll work with experienced developers, managers, and business partners across the organization.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Partnering with varied stakeholders to clarify requirements, plan testing, and communicate outcomes
- Track and report testing defects, including supporting retesting through resolution and closure
- Validate and present test results to support internal sign-off and release readiness decisions
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements
- Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
- Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- 3+ years of applied experience in a QA/testing or technology delivery role
- Experience in banking or financial services, with working knowledge of payments message processing and validation, including ISO 20022 formats such as pacs.008, pacs.009, pacs.004, pain.001, pain.013 and camt.056
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Experience with test automation and QA tooling, including Selenium, BDD frameworks (e.g., Cucumber), and programming/scripting languages such as Java and Python
- Familiarity with data engineering concepts and testing approaches (e.g., validating data pipelines, transformations, and data quality controls)
- Working knowledge of QA and delivery management tools such as JIRA and qTest
- Experience using collaboration and documentation platforms (e.g., Confluence and SharePoint)
- Basic to intermediate SQL skills for data validation, test setup, and troubleshooting