Construction Support Manager

JOB SUMMARY

The Construction Support Manager is responsible for leading, developing, and managing the construction support team to ensure seamless delivery of administrative, operational, and customer-focused services across McKenney’s. This position oversees daily operations, drives process improvements, and ensures consistency with company goals and interdepartmental alignment. The Construction Support Manager serves as a mentor and resource for team members, while also collaborating with leadership, project teams, and clients to ensure exceptional performance and quality.

JOB RESPONSIBILITIES

· Partner with Construction Leadership to build out the structure of the construction support team and effectively cross-train team members within the construction support group.

· Develop Team Leads to successfully steer the branches of the construction support team.

· Lead, manage, and develop support staff, providing coaching, feedback, and performance evaluations.

· Oversee daily workflow to ensure timely and accurate completion of administrative and project support tasks.

· Act as a liaison between project managers, field teams, and internal departments to streamline communication.

· Develop metrics to monitor support team productivity, setting measurable goals and ensuring alignment with departmental objectives.

· Develop, implement, and maintain best practices for documentation, reporting, and process consistency.

· Assist with budgeting, forecasting, and resource planning to support project and department needs.

· Coordinate and lead meetings to share updates, review priorities, and address challenges.

· Ensure compliance with company policies, safety requirements, and industry standards.

· Provide problem resolution for escalated issues from internal teams, vendors, or customers.

· Partner with Construction Leadership to support organizational initiatives and change management efforts.

· Prepare construction support team for upcoming ERP migration and other organizational initiatives.

· Pursue avenues to integrate new technology into processes and systems, and support and encourage the team in technology upskilling efforts.

BASIC QUALIFICATIONS

Education and Experience

· Bachelor’s degree in Business Administration, Management, or related field; or equivalent relevant work experience.

· 5+ years of experience at McKenney’s in administrative, operations, or project support roles, including at least 2 years in a leadership position.

· Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Smartsheet, and Tableau.

· Demonstrated ability to manage and develop a team.

· Strong written and verbal communication skills.

· Experience creating job plans, interviewing, and hiring.

· Demonstrated ability to build strong relationships across the organization.

Knowledge, Skills, and Abilities

· Excellent leadership and team-building skills with the ability to motivate and inspire others.
· Strong organizational and time management abilities, with attention to detail.
· Ability to analyze data, generate insights, and make informed decisions.
· High level of accountability and ability to hold others accountable.
· Customer-first mindset with a commitment to delivering high-quality service.
· Demonstrated change management, problem-solving, and conflict-resolution skills.
· Adaptability to changing priorities and business needs.
· High level of professionalism, integrity, and discretion.

PREFERRED REQUIREMENTS

· Experience in the construction, engineering, or facilities management industry.

· Familiarity with ERP or project management systems (e.g., SAP, Procore, CMiC).

· Previous experience with budgeting, forecasting, and operational planning.

· Lean process improvement or Six Sigma knowledge.

· Project Management Professional (PMP) or other leadership certifications.

WORKING CONDITIONS AND PHYSICAL EFFORTS

· Work is performed primarily in a professional office setting with regular use of standard office equipment (computers, phones, printers).

· May require occasional visits to job sites, warehouses, or customer locations, with potential exposure to construction environments.

· Requires the ability to sit for extended periods, with intermittent standing, walking, and light lifting (up to 20 pounds).

· Minimal travel may be required to attend meetings, training, or company events.

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney’s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney’s is a smoke-free and drug-free workplace.