About this role
As the first point of contact for customers, you will play a vital role in representing Hapag-Lloyd (Canada) Inc. and its values. Your primary focus is to provide an exceptional level of service, ensuring customer satisfaction and efficient cargo delivery. This role requires excellent communication skills, a collaborative mindset, and the ability to manage multiple tasks effectively.
- Due to the global nature of the role, excellent command of written and spoken English is required. French would be an asset.
- Must be legally eligible to work in Canada
- Strong customer service orientation with professional communication skills.
- Collaborative and team-oriented mindset.
- Working knowledge of MS Office and CRM systems.
- Ability to manage expectations and deliver on quality promises.
- Proactive approach to customer inquiries and problem-solving.
- Attention to detail and accuracy in documentation.
- Experience in logistics or a related field is preferred.
- Strong organizational skills and the ability to multi-task.
- Willingness to learn and adapt to new systems and processes.