About this role
Job Posting External
Job Responsibilities:
- Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
- Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
- Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
- Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.
Qualifications:
- High school diploma and prior experience as a Field Service Technician
- Prior experience as a Dispatcher and/or Supervisor preferred
- Strong technical/repair knowledge
- Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
- Valid driver’s license, good driving record, and the ability to safely operate lift trucks