About this role
The Front Desk SecTech plays a critical role in ensuring smooth operations within the Cardiovascular Service Line. Responsible for scheduling, patient registration, answering phones, and managing daily workflows across multiple areas. Demonstrates exceptional communication, organizational, and customer service skills while coordinating interactions in a fast-paced environment. Flexibility and a proactive approach are essential.
Schedule patients for cardiovascular testing and procedures. Accurately register patients, verify insurance, and obtain documentation. Answer and route phone calls promptly and professionally. Greet and assist patients and visitors. Monitor and manage workflow for all service areas. Communicate effectively with physicians, nurses, and staff to ensure timely patient flow. Assist with patient care and transportation when needed. Deliver exceptional service to patients and families. Promote AHS PRIDE values in all interactions.
High School Diploma required; college coursework preferred.
Prior administrative or patient care experience in healthcare preferred. Registration and scheduling experience desirable. Knowledge of EMR
Strong verbal and written communication skills. Excellent organizational and multitasking abilities. Proficiency in scheduling and registration systems (Epic or similar preferred). Ability to remain calm and effective in a fast-paced environment. Team-oriented with willingness to assist in various roles as needed.