Bilingual Program Coordinator Direct Service (35230)

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Bilingual Program Coordinator, Direct Service for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking programs team, reporting to the Program Supervisor .

The Bilingual Program Coordinator, Direct Service is responsible for providing onsite support at our staff-led Community Markets. This is a fixed term position anticipated to end June 30, 2028.

Who We Are:

Our mission is to end hunger in San Francisco and Marin.

We envision a just and equitable society that nurtures a resilient community. We envision a community where everyone will have access to nutritious food of their choosing and will be uplifted by a network of support. We work with our community to create lasting solutions to address both the hunger we see today and the root causes that perpetuate food insecurity in our society. Every week, over 50,000 households count on us for food assistance. 60% of what we distribute is fresh fruits and vegetables.

Who You Are:

To excel in this position, you will need to approach the work with the following habits and values:

- Collaboration and Teamwork: Partners with others to get work done. Gains trust and support of others. Does own fair share of the work. Seeks assistance from other team members, as needed. Volunteers assistance and undertakes additional tasks to support others. Acknowledges colleagues accomplishments and shares credit on collaborative work.

- Values Differences/Embraces Inclusion and Diversity: Seeks to understand different perspectives and cultures. Contributes to a work climate where differences are valued and supported and want to do their best. Self-aware and considerate of how bias, poor treatment and conflict is handled and demonstrates valuing others. Is sensitive to cultural norms, expectations and ways of communicating.

- Customer Focus/Service Orientation: Collaborates with colleagues to deliver high-quality service. Actively listens and asks questions to determine participant/volunteer needs. Suggests ways to improve the participant experience. Demonstrates values of caring, respect, honesty, and responsibility in all interacting with staff, volunteers, and participants. Establishes and maintains effective participant/volunteer relationships.

- Judgement: Considers the long-term as well as immediate short-term outcomes and actions. Recognizes when to escalate appropriate of specific situations to the next higher level of expertise. Considers alternative available actions, resources, and constraints before selecting a method for accomplishing a task or project. Confirms details before deciding how to act. Seeks out others to check or review their own work for accuracy and completeness. Reviews all relevant information or aspects of a situation before acting or deciding.

- Self-Awareness and Professionalism: Reflects on activities and impact on others. Proactively seeks feedback without being defensive. Is open to criticism and talking about shortcomings. Admits mistakes and gains insight from experiences. Is conscious of an manages how ones actions and reactions impact others. Knows strengths, weaknesses, opportunities and limits. Knows how to conduct self in the workplace: communicates effectively, resolves conflict, does not gossip, acts with integrity, and holds professional boundaries.

- Delivers Commitments: Follows through on commitments. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions and failures. Are seen as direct and truthful. Solves issues, rather than focusing on blame. Identifies and communicates what they need of others, and shares that with them directly and professionally.

What You Would Be Accountable for:

The Bilingual Program Coordinator, Direct Services will be responsible for the following key pieces of work:

- Program implementation: site set up, product receipt, operation, safety and clean-up.

- Volunteer management: train, assign roles and ensure best practices are being followed.

- Site environment: distributions are welcoming and provide a positive experience for everyone.

- Participant support: effectively communicate information and use technology to streamline and track program implementation.

What You Would Be Doing Right Now:

- Provide onsite support at our staff-led Community Markets: volunteer management, grocery distribution, choice management, participant support, and support the co-location with support services.

- Ensure food availability at community markets through food 'ordering', inventory management, and assessment of product movement

- Complete administrative responsibilities, including communicating pertinent information to team members, creating market signage, developing participant written communications, reporting attendance and food inventory, and communicating with participants via ZenDesk.

- Maintain required job knowledge, skills and core competencies. Attend and engage in required trainings and team meetings.

- Represent the Food Bank in the community by engaging with participants, volunteers, partners, and community members.

- Assist in resolving complex and sensitive customer service issues, either in person, by phone, or in writing; maintain records/documentation of customer service issues and/or involve leadership to ensure appropriate resolution

- Support other programs with direct service and/or administrative responsibilities, as needed.

- Ability to work some evenings and weekends

- Perform other duties, as assigned.

What Else You Should Know:

All internal candidates must apply using their Food Bank work email within 10 business days of posting to be considered. Applications submitted after 10 days are still welcome but may not be reviewed or afforded an interview, depending on the status of the selection process.

PREFERRED EXPERIENCE: Experience working/volunteering directly with clients and/or community engagement work is a plus

KEY KNOWLEDGE, SKILLS, & ABILITIES:

- Fluency in English and Cantonese required, receive a level 8 score on the English and Cantonese verbal assessments.

- Computer Literacy. Pass the Data Accuracy and Speed assessment.

- Proficient in Microsoft Office (Excel, Word and Teams) and using a customer relationship management system.

- Ability to communicate information to diverse groups and across the organization.

- Excellent organizational and time management skills.

- Ability to multi-task.

- Punctuality and timeliness.

CERTIFICATES, LICENSES, REGISTRATIONS: N/A

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

This position is set in a hybrid environment : distribution sites in San Francisco and Marin Counties, offices in San Francisco and Marin Counties, and home. The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have ready access to reliable transportation. Ability to stand for long periods of time. Ability to lift 50 pounds on a repetitive basis and adjust body position to bend, stoop, stand, walk, turn, and pivot. This role has a Tuesday-Saturday schedule.

POSITION COVERD BY OPEIU LOCAL 29 BARGAINING UNIT.

SALARY The position is fixed-term position. The starting salary for this position ranges from $34.45-35.50, with exact salary depending on experience.

BENEFITS All positions are offered generous holiday and sick time as well as retirement savings. This position also qualifies for medical, dental, life, long-term disability, and vacation time.

The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve. We especially encourage people of color, folks from the LGBTIA2+ community, and people with disabilities to apply. In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.