Casual Host/Hostess - Mei Ume

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar)

Casual Host or Hostess

Mei Ume
Four Seasons Hotel London at Tower Bridge

At Four Seasons, the guest experience begins with the welcome. At Mei Ume, our Host or Hostess sets the tone, creating a warm, refined, and memorable first impression that reflects the energy and quality of the restaurant.

Four Seasons Hotel London at Tower Bridge is seeking a Casual Host or Hostess to join the team at Mei Ume, our celebrated destination restaurant offering contemporary Chinese and Japanese cuisine.

About Mei Ume

Mei Ume brings together two of the world's most renowned culinary traditions in one vibrant and elegant setting. From sushi and sashimi to dim sum and signature dishes, the restaurant offers a dynamic dining experience shaped by creativity, precision, and modern flair.

The role

As a Casual Host or Hostess, you will be the first point of contact for all guests, managing the arrival experience with confidence, warmth, and attention to detail.

You will oversee reservations, manage the flow of the restaurant, and ensure each guest interaction is seamless, personal, and in line with Four Seasons standards. This is a highly visible role that requires strong organisation, professionalism, and a calm presence, particularly during busy service periods.

What you will do

- Welcome guests with a warm, professional, and engaging approach
- Manage reservations, seating plans, and table allocation effectively
- Maintain clear communication with the restaurant and management team to optimise service flow
- Handle guest enquiries, requests, and special occasions with attention to detail
- Support busy service periods with confidence and organisation
- Maintain a polished and well presented front of house environment
- Represent the standards, style, and energy of Mei Ume and Four Seasons

What we are looking for

- Previous experience in a host, hostess, or guest facing role within a restaurant or hotel environment
- Strong communication skills and confident guest interaction
- Excellent organisational skills and ability to multitask
- Professional, polished presence and attention to detail
- A positive and team focused attitude
- Ability to work in a fast paced, high profile environment
- Flexibility to work a variety of shifts including evenings, weekends, and public holidays
- Right to Work in the UK

What to expect

- Casual role with shifts offered based on business requirements
- Flexible working opportunities across lunch and dinner service
- Opportunity to develop within a world class hospitality environment

What we offer

At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.

- £12.92 per hour plus service charge allocation (averaging £7 per hour)
- Flexible casual working arrangements
- Complimentary meals while on duty in Pepys Cellar, with refreshments available throughout the day
- Access to Wagestream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable and sporting activities

Be part of Mei Ume

If you enjoy creating memorable first impressions, thrive in a refined and fast paced environment, and want to be part of a world class restaurant team, we would love to hear from you.

We look forward to receiving your application.