About this role
Were Seeking a Guest Experience Coordinator Who Makes Every Stay Feel Personal
The Guest Experience Coordinator creates thoughtful, personalized experiences throughout the guest journey, supporting arrivals, departures, VIPs, guest requests, feedback, Front Desk needs, and cross-department communication.
Why Youll Love It Here
- Complimentary Spa & Gym Access
- Up to 3 Complimentary Fitness Classes per Week
- Spa, Restaurant & Boutique Discounts
- Designated Employee Pool Days during the summer
- Complimentary Employee Meals
- Medical, Dental & Vision Insurance
- Company-paid Life, Short-Term & Long-Term Disability Insurance
- Paid Time Off & 7 Paid Holidays, including a Floating Holiday
- 401(k) Retirement Plan with Company Match
- Training, Development & Career Growth Opportunities
- Employee celebrations, events & appreciation throughout the year
Live the lifestyle you help create.
Position Summary
The Guest Experience Coordinator creates thoughtful, personalized experiences throughout the guest journey, supporting arrivals, departures, VIPs, guest requests, feedback, Front Desk needs, and cross-department communication.
Key Responsibilities
- Engage guests throughout arrival, stay, and departure and anticipate individual needs.
- Coordinate VIP amenities, special occasions, preferences, and personalized touches.
- Maintain accurate guest profiles, notes, and preference information.
- Assist with check-in, check-out, billing, payments, and Front Desk needs as required.
- Respond to guest feedback and concerns with ownership and appropriate follow-up.
- Coordinate requests with Housekeeping, Spa, F&B, Engineering, Membership, and other teams.
- Maintain knowledge of hotel programming, services, dining, wellness, and local recommendations.
- Support lobby presence and guest flow during peak arrival and departure periods.
- Document significant guest interactions and communicate relevant information to leadership.
- Protect guest confidentiality and uphold The Standards service expectations.
Required Skills & Qualifications
- 1–2 years of hospitality or guest-service experience preferred.
- Warm, confident communication and strong problem-solving skills.
- Ability to multitask and personalize service in a fast-paced environment.
- PMS experience preferred.
- Flexible availability including weekends and holidays.
Core Competencies
- Guest / Team Service
- Communication & Collaboration
- Organization & Attention to Detail
- Accountability & Reliability
- Adaptability & Problem Solving
Work Environment
This position works primarily in a professional hotel environment and requires regular collaboration with multiple departments and movement throughout the property as business needs require.
Physical Requirements
- Ability to stand and/or sit for extended periods throughout the shift.
- Frequent use of a computer, telephone, and Front Office equipment.
- Frequent walking, reaching, and repetitive hand movement.
- Ability to lift, carry, push, or pull up to 25 pounds occasionally.
- Ability to communicate clearly in a busy guest-facing environment.
Work where hospitality, culture, wellness, and community come together every day.