About this role
Were Seeking a Front Desk Agent Who Makes Arrivals Feel Anything but Standard
The Front Desk Agent creates a warm, efficient, and engaging arrival and departure experience while handling check-ins, check-outs, guest requests, payments, reservations support, and daily Front Office responsibilities.
Why Youll Love It Here
- Complimentary Spa & Gym Access
- Up to 3 Complimentary Fitness Classes per Week
- Spa, Restaurant & Boutique Discounts
- Designated Employee Pool Days during the summer
- Complimentary Employee Meals
- Medical, Dental & Vision Insurance
- Company-paid Life, Short-Term & Long-Term Disability Insurance
- Paid Time Off & 7 Paid Holidays, including a Floating Holiday
- 401(k) Retirement Plan with Company Match
- Training, Development & Career Growth Opportunities
- Employee celebrations, events & appreciation throughout the year
Live the lifestyle you help create.
Position Summary
The Front Desk Agent creates a warm, efficient, and engaging arrival and departure experience while handling check-ins, check-outs, guest requests, payments, reservations support, and daily Front Office responsibilities.
Key Responsibilities
- Welcome guests and complete check-in and check-out accurately and efficiently.
- Verify reservations, identification, payment, room assignment, and guest preferences.
- Process payments, deposits, room charges, and adjustments according to procedure.
- Respond to guest questions, requests, and concerns with ownership and follow-through.
- Maintain strong knowledge of hotel amenities, spa, dining, programming, membership, and local information.
- Coordinate with Housekeeping, Guest Relations, Engineering, Reservations, and other departments.
- Answer phones, emails, and Front Desk communications professionally.
- Maintain accurate guest profiles, notes, logs, and shift information in Opera or the property-management system.
- Recognize returning guests and VIPs and communicate special requests appropriately.
- Maintain confidentiality, cash-handling standards, and Front Office procedures.
Required Skills & Qualifications
- Previous hotel Front Desk or guest-service experience preferred.
- Working knowledge of Opera or similar PMS preferred.
- Strong communication, organization, and problem-solving skills.
- Ability to multitask calmly in a fast-paced environment.
- Flexible availability including weekends, holidays, and varied shifts.
Core Competencies
- Guest / Team Service
- Communication & Collaboration
- Organization & Attention to Detail
- Accountability & Reliability
- Adaptability & Problem Solving
Work Environment
This position works primarily in a professional hotel environment and requires regular collaboration with multiple departments and movement throughout the property as business needs require.
Physical Requirements
- Ability to stand and/or sit for extended periods throughout the shift.
- Frequent use of a computer, telephone, and Front Office equipment.
- Frequent walking, reaching, and repetitive hand movement.
- Ability to lift, carry, push, or pull up to 25 pounds occasionally.
- Ability to communicate clearly in a busy guest-facing environment.
Work where hospitality, culture, wellness, and community come together every day.
Qualifications
The ideal candidate for this position
- At least 1 years hotel experience at Front Desk/Concierge position.
- Proficiency in the English language, including: written, oral, reading, spelling and grammar. Bi-lingual skills beneficial, but not required.
- Proven supervisor skills: training, delegating, problem solving, follow-up, prioritizing and common sense.
- Flexible and reliable in scheduling. Able to work mornings, evenings, weekends, and overnight.
- Working knowledge of common computer programs. Opera a plus.
- Strong communication, organization and customer service skills.
- Able to work under pressure in a fast paced environment and meet deadlines.
- Able to successfully work independently or as part of the team.
- Ability to stand for long periods of time
- Work in variable weather conditions
- Ability to lift 25 lbs