FT Lead Cashier- JW Marriott Marco Island

The Lead Cashier plays a key leadership role by supervising cashier staff, ensuring accurate and efficient cash handling, and providing excellent guest service. This position is responsible for maintaining operational flow at registers, resolving minor guest or register issues, and ensuring compliance with company policies and procedures.

Key Responsibilities :

- Supervise and support the cashier team during the operation.

- Train and guide event cashiers on point-of-sale (POS) systems, company procedures, and customer service expectations.

- Monitor cashier performance, ensuring accuracy, speed, and professionalism.

- Perform register audits and reconcile cash drawers to maintain accountability.

- Handle escalated guest issues in a professional and solution-oriented manner.

- Ensure all cash handling and transaction procedures meet compliance and security standards.

- Communicate with event management regarding staffing, register functionality, inventory shortages, or other operational issues.

- Assist with opening/closing duties and final sales reports as needed.

- Maintain cleanliness and organization of cashier stations and event-related areas.

- Serve as a point of contact between the cashier team and management .

- Maintain accurate financial records, reconcile cash drawers, and report discrepancies.

- Assist customers with parking-related inquiries, complaints, or issues.

- Communicate with supervisors and security personnel regarding incidents, lost tickets, or equipment malfunctions.

- Follow all company policies and safety procedures to ensure a secure parking environment.

Qualifications

- Must be at least 18 years old.

- High school diploma or GED required; additional education is a plus.

- Ability to pass a pre-employment background check

- Leadership experience or supervisory skills highly preferred.

- Prior experience as a cashier, parking attendant, or customer service representative is preferred.

- Strong math skills and ability to handle cash and credit transactions accurately.

- Excellent communication and customer service skills.

- Ability to stand for long periods and work outdoors in various weather conditions.

- Attention to detail and ability to multitask in a fast-paced environment.

- Basic computer or POS (Point of Sale) system knowledge.

- Reliable, punctual, and able to work flexible hours, including weekends, evenings, and holidays.

- Must be able to work evenings, weekends, and holidays as needed for events.

- Able to stand for extended periods and lift up to 25 lbs.

Work Environment

- Outdoor or indoor booth setting, depending on the facility.

- Exposure to varying weather conditions such as heat, cold, and rain.

- Standing or sitting for extended periods.

- Interaction with a diverse range of customers, including drivers, event attendees, and employees.

This role is ideal for individuals who are reliable, detail-oriented, and enjoy working with people in a dynamic environment. If you have strong customer service skills and can handle transactions with accuracy, we encourage you to apply!