Sales Specialist

Description

Summary/Purpose of the Position:

​​​​​​ The Sales Specialist is responsible for providing outstanding service and support. This role
supports the sales organization by ensuring a positive end-to-end customer experience
throughout the sales lifecycle. This position plays a critical role in ensuring responsiveness,
accuracy, and proactive engagement across multiple channels and collaborates with Small
Business customers, the sales organization, and internal teams.
Duties and Responsibilities:
Serve as primary sales support contact for Small Business accounts
Support account growth by providing timely quotes, product information, and order
assistance via phone, email, or webchat
Monitor open quotes, open orders, lead times, and backorders for assigned territory by
verifying product availability, delivery timelines, and vendor information
Maintain account accuracy by updating contacts, preferences, ship-to locations and
pricing information by reconciling and updating customer information in ERP and CRM
systems
Provide escalated support for recurring issues affecting customer segments
Track and resolve customer issues to ensure minimal disruption to account activity
Deliver fast, friendly service designed to strengthen the customer relationship and
improve retention
Directly and indirectly responsible for product quality
Performs other duties as assigned by management to support the business

Qualifications

Span and Scope
Partner with Sales to proactively identify gaps or opportunities within Small Business
customers
Collaborate with product teams and vendors when unique or new product information
is required
Decision-Making Authority: Guided
Complexity: Moderately Complex
Skills
Prior ERP system experience required
Proficiency in Microsoft Office (Outlook, Word, Excel)
Professional phone and email etiquette
Strong attention to detail, accuracy, and organization
Excellent verbal and written communication skills
Ability to maintain professional communication via phone and email
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Bilingual skills are a plus

Education & Experience
2-3+ years of experience in customer service or sales support (industrial distribution or
manufacturing preferred)
High School Diploma or GED required, associate's degree preferred
Experience with providing quotes, customer support, or account management
Technical product background or experience in distribution/supply chain is a plus
Proficiency in Microsoft Office (Outlook, Word, Excel)
Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the
ADA, FMLA and other federal, state and local standards, including meeting qualitative
and/or quantitative productivity standards