About this role
The Residential Team Lead supports the daily operations of an ASAM 3.1 residential substance use treatment program, helping ensure a safe, structured, and recovery-oriented environment for residents and staff.This role serves as the primary onsite operational lead for the residential program, providing guidance, training, and support to Direct Support Professionals while assisting with admissions, compliance activities, resident engagement, and facility operations. The Residential Team Lead maintains flexibility to support office-based responsibilities as well as direct resident care and shift coverage as needed to ensure continuity of services.
Essential Duties & Responsibilities
- Support day-to-day residential operations to ensure safety, structure, and continuity of care.
- Assist with onboarding and training new employees on program expectations, policies, procedures, and documentation requirements.
- Support staffing coverage by assisting with schedule coordination and providing direct resident support as needed.
- Serve as the primary point of contact for routine resident and staff concerns and escalate complex issues.
- Conduct room checks, headcounts, safety checks, facility inspections, and other residential monitoring activities.
- Support admissions, discharges, resident orientation, medication observation processes, and drug screening activities.
- Review documentation for completeness and compliance and assist with audits and quality assurance activities.
- Monitor inventory, supplies, and residential systems to support efficient program operations.
- Support resident participation in treatment services, life skills development, recovery activities, and activities of daily living (ADLs).
- Assist with crisis intervention and de-escalation efforts and ensure adherence to safety and emergency procedures.
- Participate in treatment team meetings and communicate resident concerns, observations, and support needs.
- Maintain a clean, organized, and therapeutic residential environment.
- Maintain flexibility to work varied hours and provide coverage during staffing shortages, emergencies, and operational needs.
- Assist with special projects and other duties as assigned.
Qualifications
- Minimum of two (2) years of experience working in behavioral health, substance use treatment, residential services, human services, or a related field.
- Strong organizational, problem-solving, and communication skills.
- Ability to manage multiple priorities and adapt to changing operational needs.
- Experience with electronic health records and documentation systems preferred.
- Ability to maintain professional boundaries and effectively interact with residents, families, staff, and community partners.
- Valid driver's license with an acceptable driving record and reliable transportation.
- Ability to work flexible hours, including evenings, weekends, holidays, and shift coverage as needed to support program operations.
Benefits
This full‑time position offers a comprehensive benefits package designed to support employee well‑being and long‑term professional growth, including:
- Health, dental, and vision insurance
- Paid time off
- Retirement plan options
- Ongoing training and professional development
About Epic Health Partners
Epic Health Partners is a behavioral health organization dedicated to providing high‑quality, person‑centered care for individuals navigating substance use and mental health challenges. We deliver services rooted in evidence‑based, trauma‑informed, and recovery‑oriented practices. Our team is committed to professionalism, accountability, and collaboration—supporting both the people we serve and the staff who serve them. As Epic continues to grow, we remain focused on building strong teams, developing staff, and creating sustainable programs that reflect our values and standards of care.