Product Owner (1026)

We are seeking a strategic and hands-on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.g., Sales Enablement, Purchasing & Logistics, or Order Management & Finance).
 
This is not a ticket-taking role. You will challenge current-state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience.

As a Product Owner, you will

Product Strategy & Roadmap

- Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals

- Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations

Process & Solution Improvement

- Identify gaps across processes, data, controls, usability, and automation

- Evaluate friction points for customers and employees and propose scalable improvements

- Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches

Backlog Ownership & Delivery

- Own and prioritize the product backlog based on business value, urgency, and effort

- Translate business needs into:

- Requirements and process maps

- User stories and acceptance criteria

- UI/UX expectations and measurable outcomes

Cross-Functional Collaboration

- Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams

- Facilitate workshops, backlog refinement sessions, demos, and decision forums

- Ensure alignment across business and technical stakeholders

Testing & Release Execution

- Participate in system testing and lead/support UAT

- Validate delivered solutions against requirements before release

- Coordinate release readiness, including training, documentation, and adoption activities

Performance & Adoption

- Measure outcomes against defined KPIs

- Ensure delivered solutions drive real business improvements

- Support post-launch optimization and continuous improvement

To be successful in this role, you bring

- 5+ years in product ownership, business analysis, enterprise systems, or digital transformation

- Proven ability to prioritize competing demands and connect technology to business outcomes

- Strong business analysis skills:

- Process mapping

- Requirement definition

- User stories and acceptance criteria

- Benefit measurement

- Excellent stakeholder engagement skills with the ability to influence and challenge effectively

- Experience with testing, UAT, and validating delivered solutions

- Strong communication skills—able to translate between business and technical teams

- Comfortable working with data and KPIs to drive decisions and measure success

- Solid understanding of UI/UX principles in business systems

Bonus points

- Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems

- Background in retail, supply chain, logistics, finance, customer service, or sales enablement

- Familiarity with Agile delivery practices and backlog management tools

- Experience with process mapping, journey mapping, wireframing, or prototyping

- Exposure to change management, training, adoption, and post-launch performance tracking

Who You’ll Work With

- Senior Director, Business Enablement, Automation & Data

- Business leaders, SMEs, and frontline teams

- Other Product Owners and Enablement team members

- IT teams including developers, QA, architects, and operations

- Data, analytics, finance, HR, and external partners/vendors

Work Environment

- Hybrid work environment with regular in-person collaboration sessions

- Standard business hours with occasional support during releases or critical events

- Minimal travel; occasional visits to stores, distribution centres, or business sites may be required

Why Join Trail?

- Competitive salary + extended health benefits

- Generous employee appliance discounts

- Opportunities for career growth and development

- Collaborative, team-oriented culture with events and volunteer programs

- Opportunity to impact a trusted Canadian brand at scale

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?