Carey AI Business Process Analyst (IT Operations)

Johns Hopkins Carey Business School is hiring a Carey   AI Business Process Analyst . The Analyst serves as the bridge between Carey's departments and the newly formed AI function. The Analyst actively partners with departments, learns how the work gets done, maps the process, identifies where AI or better process design can help, writes the functional design, collaborates on any coding needs, and stays with the department through the pilot and into adoption. The Analyst makes sure that the solution that is built is the right thing, that the people who will use it helped design it, and that the result gets measured.

This is an internal consulting role for someone who is at home in a process mapping session with an admissions team in the morning and in a design review with an engineer in the afternoon. Departments in scope include Admissions, Marketing, Executive Education, Student Experience, Career Services, Finance, Human Resources, Facilities, Events, and the academic program offices. The Manager reports to the Director, Carey AI Services, has no direct reports at the outset, and works with a cross-functional working group on many initiatives.

This role is responsible for ensuring successful delivery of high-quality technical solutions that meet expectations of our constituents by leading a variety of programs and projects to evaluate business processes and gather requirements for complex transaction and reporting systems and adoption of test-driven development methodology, including developing, maintaining and organizing test cases, test scripts and test scenarios for the university’s information systems. This includes test events and various other test deliverables for projects, enhancements, operations and maintenance activities, common understanding and documentation of scope, requirements and design amongst stakeholders including sponsors, decision makers, content owners, users and technical teams. This position will also serve as a liaison providing assistance to various business partners by understanding the business requirements at a depth sufficient to define technical deliverables, including appropriate test coverage to ensure quality product is delivered. Position is also responsible for analyzing and reporting meaningful metrics on testing status and operations.

This position will provide a layer of essential services surrounding software development services, including the analysis and gathering of requirements, engaging with developers/engineers on solution design, and designing test suite in parallel with software development that will ultimately ensure delivered product meets quality standards, is fit for use, and meets expectations articulated by our customers.

Collaborates with various teams for technical direction and feasibility studies to propose solutions that address requirements. Applies proven communication, analytical and problem-solving skills to deliver value-added solutions and to ensure project deliverables meet specifications. Expected to critically evaluate articulated needs or requirements and propose technical solutions to address them, leveraging standards to the extent possible. Ability to evaluate vendor-provided solutions relative to business needs/requirements and recommend suitable solutions is essential.

This role includes applying knowledge to identifying and developing test cases, automated test cases, unit testing, test scripts for identified business requirements, and corresponding data requirements for various business processes. This position also includes responsibilities for individuals to recommend tools, execute tests and manage defects.

This position requires a combination of strong functional abilities, writing, data visualization and user facing skills. Critical skill requirements include: analysis and gathering of requirements, documentation, creating data flow diagrams and/or visual prototypes & visual representations of data, strong verbal and written communication, developing test cases, automated test cases, unit testing and test scripts.

Under limited guidance, responsible for requirement gathering and analysis, developing recommendations for technical solutions in concert with technical professionals on the team, and enabling test-driven development of solutions by maintaining test plans and test assets for teamwork (enhancement, support and maintenance projects.) Demonstrates strong ability in technology and/or strong understanding of the business/education process. Builds and maintains client relationships through positive interactions.

Specific Duties & Responsibilities

- Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering. Analyze business problems and propose appropriate automated solutions, business processes and procedures. Research and recommend system design and enhancements to minimize costs and maximize system use
- Work closely with project managers and project team to provide testing timelines and status as well as requirements gathering
- Create test strategy based on the analysis of design document and requirements
- Design test plans for projects and work with project teams and business partners to obtain approval
- Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards
- Generate test scripts and perform test analysis. Test scripts will be manual or automated.
- Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshoot issues. Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed
- Report test results and metrics to management and team in timely matter
- Define test cases, scripts and corresponding data sets
- Manage and execute test preparation activities with minimal supervision
- Perform test execution and defect tracking (if applicable)
- Learn, support, maintain and train users on testing tools
- Identify other uses and expansion of the tool sets
- Write business cases, business requirements, develop functional specs and functional prototypes.
- Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions.
- Communicate and collaborate with data analyst, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems
- Facilitate meetings, create status reports and communicate with stakeholders or business users, under guidance.
- Other duties as assigned.

Additional responsibilities include

- Lead discovery efforts across departments through interviews, workshops, observation, and process mapping to understand current operations and identify improvement opportunities.
- Document end-to-end workflows, including handoffs, volumes, cycle times, pain points, and workarounds, and maintain a centralized inventory of business processes.
- Analyze critical operational journeys, including the enrollment funnel, to identify inefficiencies, service gaps, and opportunities to improve outcomes.
- Evaluate and prioritize improvement opportunities based on business value, feasibility, data readiness, risk, and organizational change readiness.
- Develop business cases and recommendations that clearly define problems, success measures, and the most appropriate solution, whether process, reporting, training, or technology.
- Translate business needs into functional requirements, workflow designs, and governance materials for approved AI and process-improvement initiatives.
- Serve as the primary liaison between functional stakeholders and technical teams to ensure solutions align with operational needs and user requirements.
- Design, coordinate, and execute user testing, pilot programs, and performance measurement frameworks to validate effectiveness and inform decision-making.
- Lead adoption activities, including training, communications, job aids, stakeholder engagement, and post-launch performance monitoring.
- Build organizational AI fluency and maintain a knowledge repository of solutions, ownership, outcomes, and lessons learned to support continuous improvement.

Minimum Qualifications

- Bachelor's Degree.
- Five years of related experience preferably within testing and business requirement gathering.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

- Knowledge in the assigned application as well as the platform on which it runs (SQL Server).
- Higher education experience.
- Demonstrated experience leading process discovery and mapping with multiple stakeholders, and turning findings into requirements a technical team can build from.
- Experience writing prompts, evaluating AI outputs, or configuring low-code AI tools.
- Exposure to process mining or task mining tools and methods.
- Demonstrated experience defining and collecting measures of process performance.
- Practical, current experience using generative AI tools in professional work, and the judgment to know their limits.
- Experience doing this kind of work inside a health system, government agency, school district, or university, where the data is messy, the incentives are mixed, and the work carries real consequences for people.
- Experience with recruiting, admissions, marketing, or sales processes and the CRM systems that run them.
- Experience with the systems a business school runs on, including student information, admissions CRM, ERP and finance, learning management, and business intelligence platforms, through implementation or optimization projects.

Expected Technical Skills - Proficiency Level

- Agile Methodology - Intermediate
- Application Architecture - Intermediate
- Data Architecture and Design - Intermediate
- Data Visualization - Intermediate
- JIRA - Intermediate
- Operating Systems - Intermediate
- Product Requirements - Intermediate
- Software Development Life Cycle - Intermediate
- Software Documentation - Intermediate
- Systems Architecture - Intermediate
- User Story - Intermediate
- Workflow Management - Intermediate

Classified Title: Business Solution Analyst 
Job Posting Title (Working Title): Carey AI Business Process Analyst (IT Operations)   
Role/Level/Range: ATP/04/PE  
Starting Salary Range: $75,135 - $131,510 Annually ($125,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday - Friday, 9 AM - 5 PM 
FLSA Status: Exempt 
Location: Hybrid/JH at Harbor East  
Department name: IT Operations   
Personnel area: Carey Business School