Senior Product Associate - Navigation & Wayfinding

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Digital Channels Experience & Growth – Navigation & Wayfinding, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

This role will involve being the primary product counterpart to a team of engineers working on web development in the Chase logged-in experience. Our team owns navigation & wayfinding, meaning we constantly have to answer the question “How can we help users find what they are looking for?”. This role will make you to consider navigating websites in a new light, you may never look at a simple menu the same way again! Our goal is to optimize the customers ability to explore with confidence, reduce their clicks-to-task, and keep the customer oriented within the experience as they navigate around it.

Job responsibilities

- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

- Considers and plans for upstream and downstream implications of new product features on the overall product experience

- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

- Writes the requirements, epics, and user stories to support product development

- Coordinates with stakeholders representing multiple Lines of Business who may raise dependencies against our product area.

- Works closely with the team’s Agility Lead to manage metrics such as backlog health, epic cycle time, and epic delivery validation.

- Runs refinement and grooming sessions with the tech team to clarify requirements and gather effort estimates for stories.

- Partners with designers and content editors on wireframes for new layouts and menu additions.

- Considers how to balance the end-to-end user experience with business needs and priorities.

- Collaborates with backend engineers on technical requirements like eligibility for different experiences, menus, and entry points

Required qualifications, capabilities, and skills

- 3+ years of experience or equivalent expertise in product management or a relevant domain area

- Proficient knowledge of the product development life cycle

- Experience in product life cycle activities including discovery and requirements definition

- Developing knowledge of data analytics and data literacy

- Experience using Jira and Confluence

Preferred qualifications, capabilities, and skills

- Knowledge of experimentation practices such as A/B Testing with feature flags

- General knowledge or prior experience with web development

- Understanding of financial products (Card, Deposit, Investments) and customer needs across banking segments (Personal, Business, and Private Banking).

- Prior experience working in a highly matrixed, complex organization.