Dining Room Manager

We are seeking a hands-on, service-driven Dining Room Manager to oversee front-of-house operations, lead the team, and maintain a high standard of guest service. The ideal candidate is organized, dependable, and focused on creating a positive dining experience while ensuring smooth daily operations.

Key Responsibilities

- Oversee daily front-of-house operations, including hostesses, cashiers, servers, and bussers.

- Manage reservations, seating, and guest flow to ensure efficient service.

- Maintain hospitality standards, conduct table visits, and address guest concerns.

- Support staff with menu knowledge, daily specials, and guest service.

- Ensure accurate food presentation and effective communication between kitchen and front-of-house teams.

- Maintain real-time POS system updates, including menu items and pricing, and manage guest gift card processing, activation, balance inquiries, and troubleshooting.

- Monitor employee timekeeping and ensure accurate recording of hours worked.

- Oversee server and bartender cashouts and verify sales, tips, and cash receipts.

- Ensure staff duties are completed, and front-of-house areas are clean, organized, and ready for service.

- Oversee nightly closing procedures and ensure the facility is properly secured.

Qualifications

- Previous experience in restaurant management, dining room management, or a similar hospitality leadership role.

- Knowledge of front-of-house operations, POS systems, reservations, cash handling, and financial reconciliation.

- Strong leadership, communication, customer service, and problem-solving skills.

- Ability to lead a team, manage competing priorities, and resolve guest concerns professionally.

- Strong attention to detail, organization, and accountability.

- Availability to work evenings, weekends, and holidays as needed.