Assistant Manager - Operations (DEF)

Job Function

Warehouse & Cold Chain Management

Job Summary

The Assistant Manager - Warehouse and Cold Chain Management is responsible for the operations of the Warehouse. He/She manages the operational policies, standards and procedures, and leads the implementation of warehousing solutions, on-site solutions and processes, and delivering service excellence.

He/She is also responsible for managing business resources, overall customer service quality and relationships. He/She facilitates the organisation’s adoption and implementation of technology to enhance productivity, efficiency and safety of the business.

He/She is expected to lead and maintain the professionalism and discipline of his/her department, and make business decisions independently. He/She is also expected to assess or mitigate security risks and oversee responses to incidents and emergencies.

Job Responsibilities/Key Tasks(External)

Business Administration Operations

- Manage recurring revenue streams within the framework of the organisation’s vision and overall objectives

- Influence stakeholders’ perspectives on requirements and activities

- Ensure adherence to organisation’s governance, compliance issues and reporting processes

- Ensure adherence to organisation’s data governance and protection processes

- Manage teams in the workplace

- Align resources management (manpower and asset) strategies with business strategies across different business activities

- Develop risk mitigation plans

Business Process/Continuous Improvement

- Build a culture of business process improvements

- Motivate colleagues at organisational level to develop innovative solutions for driving change

- Formulate business process solutions to innovate current business processes

- Enforce corporate social responsibility policies for warehouse operations

- Formulate environmental protection policies and procedures

- Develop operations performance pledge using quality management knowledge

Safety and Health

- Drive WSH activities to ensure department's compliance to requirements

- Manage safety and health risk assessment

- Influence behavioural changes to resolve areas of non-conformance to WSH standards

- Lead WSH solutioning discussions around suggestions to improve existing processes

Technology Application

- Drive the successful completion of technology projects

- Review impact of the use of technology or electronic tools and devices on organisational performance

- Review the impact of implementing technology enablers on organisational operations

- Leverage on data analytics to build insights on technology usage

Sales and Customer Service

- Drive customer attraction and retention strategies to improve on customer loyalty

- Collaborate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals

- Develop business plans to grow the business

- Engage in targeted conversations that steer customers to solutions that address their needs

- Review customer needs to enhance offerings and competitiveness

- Review sales proposals and/or tender documents

- Develop sales performance metrics based on organisation service prices and cost structure approaches

- Develop co-created solutions with customers to enhance offerings and competitiveness

- Manage delivery of logistics products and services that meet customer requirements

- Deploy logistics services that meet customer requirements

- Develop intervention strategies to mitigate gaps in delivery of logistics services

Transportation Operations

- Manage overall transportation operations

- Review effectiveness of risk management plans and resources for transport execution

- Develop the strategic positioning of transportation operation processes within warehousing or freight forwarding operations

Warehousing, Cargo and Material Handling

- Determine warehouse storage system strategy using knowledge of changes in conditions, operations and the environment and its impact to outcomes

- Review warehouse planning methods, warehouse storage and layout plans

- Lead warehouse security planning and operations

- Review selected and deployed material handling systems

- Lead re-location of warehouses

- Review cargo consolidation plans to identify savings in space, cost and efficiency

Job Requirements

- Basic knowledge of SAP/Warehouse Management System (WMS)/Supply Chain Software/Enterprise Resource Planning (ERP) Systems

- Proficiency in basic Microsoft Office/Power Platform Applications

- Strong analytical, problem solving and communication skills

- Leadership skills and the ability to collaborate across functions

Professional Qualifications & Relevant Experience

- Degree/Diploma in Business/Logistics/Supply Chain or equivalent certifications

- 5-8 years of relevant working experience in Warehouse Operations/Vendor Management