About this role
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Client
- Master the Client Journey
- Create Customer emotion and desire
- Engage existing and prospect clients as per weekly plan defined by Store Management
- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
- Focus on development and retention of existing clients, recruitment of new and potential ones
- Engage the client through every selling opportunity - walk in, private appointment, phone consignments
- Actively participates to the sales in partnership and OTO appointment routine
Operations and Visual
- Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
- Ensure product good maintenance, replenishment on the floor
- Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
- Respect administration and operations procedures.
- Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.