About this role
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
( 1) Promotion of Banking Products and Services
- Proactively acquire and solicit new Bancassurance business through cross-selling, referrals from branch sales and Customer Centre, conversion of existing bank customers and potential cardholders, and leveraging personal business connections.
- Conduct thorough financial needs analyses and planning to identify existing and prospective customers' financial requirements, subsequently cross-selling suitable Bancassurance products.
- Independently manage the entire sales cycle, from following up on leads and scheduling appointments to successfully closing deals.
- Clearly introduce products and their associated risks to customers, ensuring full transparency.
- Act as a crucial feedback channel for insights pertaining to marketing strategies, product acceptance, and other issues related to the sale of insurance products within the branch network.
- Stay abreast of the latest product and market knowledge to maintain a high level of functional competence and professionalism in all customer interactions.
(2) Customer Experience Management
- Deliver superior service to customers, consistently meeting the Banks required service standards.
- Efficiently process and follow through on customer requests and inquiries to ensure high levels of customer satisfaction.
(3) Audit and Compliance Control
- Assist BM and frontline sales staff to ensure full compliance with both external regulatory codes/ordinance & internal compliance policies, standards, guidelines & procedures, particularly those applicable to the course of selling, i.e. sales staffs licensing and fitness & properness, KYC, FNA, anti-money laundering & complete documentation for each transaction.
- Improve and maintain work processes, audit controls, and compliance quality for branch operations through leadership, education, ongoing monitoring (including Branch Operation Evaluation, Branch Health Check), and effective improvement/remedial actions.
- Support branches in investigating and resolving bancassurance complaints in accordance with regulatory requirements and the Banks escalation procedures.
- Comply with all registered capacities and conditions imposed by the HKMA and other regulatory bodies, including applicable requirements of the Code of Conduct for Persons Licensed by or Registered with the SFC.
Requirements
- Minimum of 3 years of relevant insurance sales experience with a proven track record of success.
- Diploma/Degree in Business/Finance from a reputable institution.
- Must be a registered RI [Regulated Activities: Type 1 & 4] with passes in HKSI Licensing Examination Papers 1, 7 & 8; or equivalent; and
- Must be a registered TR [General* & Long Term (incl. linked long term)] with passes in IIQE papers 1, 2*, 3 & 5; or equivalent. [*New staff who does not possess the required general insurance qualification is required to pass the IIQE Paper 2 within three months after the commencement of service.]
- Preferably be registered CI – CRWP (ECF-RWM)
- Fluency in Mandarin and English is required.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
One Island East
Job:
Product Sales
Schedule:
Regular
Employee Status:
Full time