The Customer Service Engineer (AX, XP)

Job Requirements

The Customer Service Engineer (AX, XP) is responsible for the installation, maintenance, troubleshooting, repair, and technical support of angiography and X-ray systems. This role ensures high equipment availability and reliable customer support through timely field service, preventive maintenance, technical diagnostics, and close cooperation with customers and internal teams.

Key Responsibilities

- Perform installation, commissioning, preventive maintenance, repair, and technical service of AX and XP systems.
- Diagnose technical issues and restore equipment operation in accordance with applicable service procedures.
- Provide on-site and remote technical support to customers and respond to service requests in a timely manner.
- Perform system updates, modifications, and hardware/software upgrades when required.
- Plan service activities and coordinate spare parts, tools, and other resources required for field work.
- Document service activities accurately in CRM and relevant service systems.
- Communicate with customers on technical status, planned activities, and service progress.
- Cooperate with Application Specialists, Service Operations, Sales, and international technical support teams.
- Follow company requirements for quality, safety, compliance, and documentation.
- Participate in technical training and continuously develop expertise in AX and XP technologies.

Work Experience

Qualifications and Experience

- Higher technical education in electronics, electrical engineering, biomedical engineering, medical equipment, automation, or a related field.
- Experience in technical service, maintenance, installation, or repair of complex electronic/electromechanical equipment; experience with medical imaging equipment is an advantage.
- Good knowledge of electronics, electrical systems, computer hardware, networking, and technical troubleshooting.
- Ability to read and work with technical documentation.
- Experience with CRM or service management systems is an advantage.
- Intermediate or higher English proficiency for technical documentation, training, and regular communication with international colleagues.
- Valid driving license and willingness to travel regularly within Ukraine; international travel will be required for training.

Key Competencies

- Strong technical and analytical thinking.
- Systematic troubleshooting and problem-solving skills.
- Customer-oriented and professional communication.
- High level of responsibility, ownership, and attention to detail.
- Ability to organize field activities independently and meet deadlines.
- Ability to work effectively under operational pressure and manage priorities.
- Teamwork and willingness to continuously learn new technologies.

Expected Results

- High availability and reliable operation of supported customer equipment.
- Timely and high-quality completion of planned and corrective service activities.
- Accurate service documentation and disciplined use of internal systems.
- Effective communication with customers and timely escalation of complex technical issues.
- Continuous development of technical competence and successful completion of required product training and certification.

Benefits

- Flexible and hybrid working options
- Competitive salary & performance bonus
- Private healthcare and insurance
- Additional paid leave
- Wellbeing and mental health support
- Learning, language courses & professional development
- Career opportunities within an international company
- Supportive and flexible working environment